Royston Vasey
Established Member
Hi
I booked an off-peak return on 4th March for travel 20-22nd April from Trainsplit (£108). Foolishly I collected the tickets the next day before it was clear that I would be unable to travel, meaning an automatic refund was out of the question.
So, on 22nd March I filled in and printed a refund form/barcode and posted the form along with the hard copy tickets (I note they are now accepting photographs of destroyed tickets to process refunds, but this wasn't available at the time)
Does anyone have any recent experience of Raileasy or Trainsplit refunds since the temporary COVID refund arrangements, particularly before photos were being accepted?
I booked an off-peak return on 4th March for travel 20-22nd April from Trainsplit (£108). Foolishly I collected the tickets the next day before it was clear that I would be unable to travel, meaning an automatic refund was out of the question.
So, on 22nd March I filled in and printed a refund form/barcode and posted the form along with the hard copy tickets (I note they are now accepting photographs of destroyed tickets to process refunds, but this wasn't available at the time)
Does anyone have any recent experience of Raileasy or Trainsplit refunds since the temporary COVID refund arrangements, particularly before photos were being accepted?