Peter Mugridge
Veteran Member
Ticket clerk isn't trained on them... Does anyone know the codes to search for please? This is a Southern station, if that helps?
That didn't work - it only showed the Freedom of Scotland one...BR Fares shows this as a Freedom of Britain Pass. The ticket office staff should be able to find it under that heading?
He tried those... No joy ...
He's now trying to phone the Ticket Support Unit...
Have up, tried a different station ( I'm out shopping anyway ) and it took just two minutes.Oh dear. Let us know if you finally get it sorted!
Thank you and yes it was Epsom.Which station was it? I've been around, a lot, used most TIS systems and some aren't just a case of typing in a code.
If it was the Southern ticket office at Epsom they'd have to go into the menu, select Rovers then type All Line Rover or R07.
I often get phone calls at work from people at various TOCs asking about things like this and I'm always happy to help.
Tha
Thank you and yes it was Epsom.
Not exactly rocket science when you have a menu item that says ROVERS
We have Mtis @station too in fact I have a couple of tablets here at home for testing. So I know the system fairly well.Not everybody sees the world through the same lenses. Some people won't think to look for such a menu and won't be able figure out how to do it unless it is explained to them and they remember. We do what we can to help each other out.
We have Mtis @station too in fact I have a couple of tablets here at home for testing. So I know the system fairly well.
That's understandable, and I have a lot of sympathy and try and make life easy for you when I'm trying to buy a ticket ... I'd expect Wilmslow to be able to sell me a Cheshire Day Ranger but would understand if it was hard to sell me a West Midlands ranger/rover for example.Sometimes I occasionally have difficulty selling a ranger/rover ticket, because the name of the product on my computer screen is worded slightly differently to it's official name.
It's usually very easy on my TOC's system to find rovers/rangers though, once I've worked out what they are.
Not everybody sees the world through the same lenses. Some people won't think to look for such a menu and won't be able figure out how to do it unless it is explained to them and they remember. We do what we can to help each other out.
Quite. And yet many people here (the forum not the thread) are very fast to jump on passengers willing to part with thousands of pounds of their own money when they complain about staff that can’t do these tasks that you rightly claim are very simple.Not exactly rocket science when you have a menu item that says ROVERS
Sorry, yes I agree , I was just pointing out that I am very familiar with the system. Overestimating the simplicity of Bluetooth pairing was another perfect example.I appreciate that, but what I am saying is that people see things differently based on their knowledge and aptitude for working things out they may have forgotten or missed in training. What may seem obvious to one might not be to another.
We had a very knowledgeable trainer assigned by Worldline now sadly passed away.He made the whole exercise much simpler for us. Otherwise we would have had to train the trainer ourselves.Quite. And yet many people here (the forum not the thread) are very fast to jump on passengers willing to part with thousands of pounds of their own money when they complain about staff that can’t do these tasks that you rightly claim are very simple.
This isn’t uncommon so something is going wrong and I agree with comments above that not everyone sees things the same way but ultimately this person has never been taught how to sell some tickets or they have failed to learn it.
...ultimately this person has never been taught how to sell some tickets or they have failed to learn it.
Quite. And yet many people here (the forum not the thread) are very fast to jump on passengers willing to part with thousands of pounds of their own money when they complain about staff that can’t do these tasks that you rightly claim are very simple.
This isn’t uncommon so something is going wrong and I agree with comments above that not everyone sees things the same way but ultimately this person has never been taught how to sell some tickets or they have failed to learn it.
All Rovers,Rangers are (I think) listed on the National Rail journey planner, is there any reason why, on the purchasing link there could not be what to ask for instructions, then available to both staff and travellers.