Yesterday (17/10) I was on 2P82 2219 Portsmouth Harbour to London Waterloo. I was travelling back to Southampton and planned to change at Hilsea and then take 2E76 2233 Portsmouth to Southampton Central.
However, the door opened slightly and then got stuck. I didn't try to force it open because it didn't seem like a great idea to try and mess with large heavy moving parts of a train that might shut at any time. I ran to the next door down, but the door open button was not lit so I couldn't open it, as it was too late.
I thought I had missed a chance to get the last train back so I found the guard in the back cab and asked him what I should do. He told me to get off at the next stop (Bedhampton) and use the helpline to contact control, who would be able to arrange a taxi for me. I showed him the door when we arrived at Bedhampton, and it did the same thing, but he gave it a shove to open it fully.
I rang the helpline and after telling them several times that the door wouldn't show up on the system as a fault, he rang the guard to ask about the door. I don't know what he asked because I was on hold, but he said that the guard had told them there weren't any door faults and that I have to make my own way back and that they wouldn't arrange a taxi. I assume they asked if there was a door fault rather than if there was a passenger that couldn't get off because the door got stuck, but that's just speculation.
I worked out that there was a way I could get home by getting 2S95 2240 Portsmouth Harbour to Brighton up to Havant, and then 1S40 2203 Brighton to Portsmouth Harbour to Fratton, then 2T68 2324 Portsmouth Harbour to Winchester as far as Eastleigh and then 1B77 2305 London Waterloo to Southampton Central, arriving at 00:32.
At this point I had (just!) enough time to catch the last bus back home at 00:35, but the driver left early and so I had to walk back, which made me approx. 2 hours later than planned back home.
My ticket was a Weekend Super Off-Peak Day Return from Southampton Central to Shanklin, with a 16-25 railcard, and cost £20.85. I paid with both card and RTV (Rail Travel Voucher) at Southampton Central at about 11:50am the morning I went.
Any help with how to approach the delay repay claim for this would be greatly appreciated. I know I should claim with SWR, but I think my claim would be rejected as the train wasn't delayed and no fault would have shown up with the door.
Thanks for any help,
Nunners
However, the door opened slightly and then got stuck. I didn't try to force it open because it didn't seem like a great idea to try and mess with large heavy moving parts of a train that might shut at any time. I ran to the next door down, but the door open button was not lit so I couldn't open it, as it was too late.
I thought I had missed a chance to get the last train back so I found the guard in the back cab and asked him what I should do. He told me to get off at the next stop (Bedhampton) and use the helpline to contact control, who would be able to arrange a taxi for me. I showed him the door when we arrived at Bedhampton, and it did the same thing, but he gave it a shove to open it fully.
I rang the helpline and after telling them several times that the door wouldn't show up on the system as a fault, he rang the guard to ask about the door. I don't know what he asked because I was on hold, but he said that the guard had told them there weren't any door faults and that I have to make my own way back and that they wouldn't arrange a taxi. I assume they asked if there was a door fault rather than if there was a passenger that couldn't get off because the door got stuck, but that's just speculation.
I worked out that there was a way I could get home by getting 2S95 2240 Portsmouth Harbour to Brighton up to Havant, and then 1S40 2203 Brighton to Portsmouth Harbour to Fratton, then 2T68 2324 Portsmouth Harbour to Winchester as far as Eastleigh and then 1B77 2305 London Waterloo to Southampton Central, arriving at 00:32.
At this point I had (just!) enough time to catch the last bus back home at 00:35, but the driver left early and so I had to walk back, which made me approx. 2 hours later than planned back home.
My ticket was a Weekend Super Off-Peak Day Return from Southampton Central to Shanklin, with a 16-25 railcard, and cost £20.85. I paid with both card and RTV (Rail Travel Voucher) at Southampton Central at about 11:50am the morning I went.
Any help with how to approach the delay repay claim for this would be greatly appreciated. I know I should claim with SWR, but I think my claim would be rejected as the train wasn't delayed and no fault would have shown up with the door.
Thanks for any help,
Nunners