ItchyRsole
Member
- Joined
- 15 Mar 2011
- Messages
- 405
Sorry if I’m wrong category. Mods feel free to move if need be.
I saw something last night and wondered if someone who works the gate lines or has experience could maybe clarify something.
So I was going home after a shift around 01.15 at major main line station.
When getting to the gates which were all shut and not one staff member manning them another gentleman tried using his ticket to get through the barrier which beeped and wouldn’t let him through.
The train was in 3 mins and the next one was an hour. The gentleman leaned over and pressed the green button to release the gate.
With that, a young and quite aggressive rail staff employee came running out of a back office straight up in the guys face, no social distancing, no mask saying ‘oi don’t press that button’ to which the gentleman stated ‘I have a valid ticket (which he presented) and there was no one there and all the gates were shut. What was I meant to do?’
The rail staff employee was continually repeating ‘I don’t care I don’t care I was in the toilet’ and then ‘I’m gonna make sure you don’t get that train’ and proceeded to walk down to the platform presumably to say this guy was a trouble maker or something similar.
I said to him you’re in the wrong there mateand he turned and walked away.
What I’d like to know is what’s the procedure and what was the passenger meant to do?
Surely common sense would say if you need the toilet or whatever else open a gate up for people to access and when you return close it no?
I thought the employee handled the whole thing terribly and it stunk of a power trip from where I was standing.
I saw something last night and wondered if someone who works the gate lines or has experience could maybe clarify something.
So I was going home after a shift around 01.15 at major main line station.
When getting to the gates which were all shut and not one staff member manning them another gentleman tried using his ticket to get through the barrier which beeped and wouldn’t let him through.
The train was in 3 mins and the next one was an hour. The gentleman leaned over and pressed the green button to release the gate.
With that, a young and quite aggressive rail staff employee came running out of a back office straight up in the guys face, no social distancing, no mask saying ‘oi don’t press that button’ to which the gentleman stated ‘I have a valid ticket (which he presented) and there was no one there and all the gates were shut. What was I meant to do?’
The rail staff employee was continually repeating ‘I don’t care I don’t care I was in the toilet’ and then ‘I’m gonna make sure you don’t get that train’ and proceeded to walk down to the platform presumably to say this guy was a trouble maker or something similar.
I said to him you’re in the wrong there mateand he turned and walked away.
What I’d like to know is what’s the procedure and what was the passenger meant to do?
Surely common sense would say if you need the toilet or whatever else open a gate up for people to access and when you return close it no?
I thought the employee handled the whole thing terribly and it stunk of a power trip from where I was standing.