Islineclear3_1
Established Member
On Friday early evening, I booked a ticket online from the SouthEastern website to travel first thing Saturday morning to visit somebody in a support bubble. Usually, when i buy advances, I am able to collect from one of their ticket machines the following day.
Yesterday, I arrived early for my train, inserted my payment card into the machine and tapped in my booking reference when prompted. I was surprised when the machine displayed an error message saying that my booking could not be found. I tried again but got the same message. As a result, I had to purchase a new ticket
I have emailed SouthEastern to ask what I need to do to obtain a refund. Do I claim on the unused (but paid for) tickets or on the new tickets?
EDIT: SouthEastern have just replied to say they would be in touch within the next 10 working days. What is the time window in which to make a claim?
Yesterday, I arrived early for my train, inserted my payment card into the machine and tapped in my booking reference when prompted. I was surprised when the machine displayed an error message saying that my booking could not be found. I tried again but got the same message. As a result, I had to purchase a new ticket
I have emailed SouthEastern to ask what I need to do to obtain a refund. Do I claim on the unused (but paid for) tickets or on the new tickets?
EDIT: SouthEastern have just replied to say they would be in touch within the next 10 working days. What is the time window in which to make a claim?