Can I just ask, how did you respond after they had provided the additional examples of the claims in question? Did you 'admit' in the response or just ask what you owed?
Also, did they just respond with a figure and a bank account to pay to?
Hi,
sorry for the delayed response, I’ve been busy.
I never admitted guilt throughout any of my correspondence with GA. the person I was emailing provided some examples of instances where their gate data directly contradicted the trains/times I had claimed. I advised that these instances represented a tiny proportion of the claims where I may have been misunderstood/mistaken and I refused to comment on specific instances as I could not recollect details of 12+ months ago, however I always maintained the vast majority of my claims were valid based on failings in the GA service.
I offered GA to review the claims they we’re seeking compensation for (I.e they could seek compensation for those they had evidence were contrary my claims as these may be invalid but these were not fraudulent and were genuine mistakes/misunderstandings of GA policy) however they basically ignored all my responses and said...we are looking to seek £x as compensation and in later mails advised that the case was ready for escalation to police/courts, hence I settled for it to go away.
I even asked if they would waive the admin fee (£200 from memory) as, despite they had evidence to prove some claims were not valid (if not fraudulent), it was all based on the failings of GA and I wished i was never put in a situation by them that I had to claim for anything ...got ignored and got the same ‘we’re looking for £X in full’
does that answer your question? I exchanged a lot of emails with GA and I felt they basically applied pressure of this going further and ignored everything I said until I had to make a decision about whether it was worth risking going further.
regarding the later post about there being a guilt element to me not attending the forum, not at all.
I have openly admitted a portion of my claims were fraudulent (to this forum if not to GA) and revisited enough times to, I had thought, answer any questions surrounding the process I followed. I did this as a courtesy as coming to this forum was the reason I managed to realise the crappy letter GA had sent me was genuine and not some scam.
apologies I’m not a rail enthusiast so I’ll check back in for any further questions relating to my situation but otherwise wish you all well in your endeavours.
Shawshank
I was told the matter will be settled and closed upon the treasury department sending receipt of the payment. They should mail be back with that, which will probably be 1-3 days?? Others who have already settled should be able to answer that. I'm just glad I finally had a response and can have a bit of peace of mind.
Hi,
yes I had confirmation the matter was closed when funds received by treasury. Took longer than the 1-3 days advertised however.
So, I got the dreaded letter today saying being investigated and do I admit to claiming incorrectly...im also after a settlement agreement as like many, I cant have my job at risk. How did you word the response, for example not admitting to fraudently claiming but just give me a figure and I will pay whatever? I feel sick with worry and dont want it to go any further, the letter is scary. Did they respond quickly with a figure? Thanks
Hi,
I got all responses within 1-2 working days. I dealt with a person at GA who has been named on this thread but forget his name.
I basically emailed and said I’d received the letter and denied that the claims were fraudulent and were all made honestly to the best of my knowledge at the time, however given the vast majority were 12+ months old I could not offer specific circumstances surrounded individual events
GA promptly replied asking for a sum in order to close the matter.
I probably argued the toss for 3-4 weeks before accepting I’d be better to pay so I’m sure you’ll be fine.
Shawshank