I’m sure there may be hundreds of examples but I’m interested in the legalities of what The TrainLine are doing with some split ticket journeys.
Now, we all know that if you buy split tickets that the train must call at the station where the tickets change over but I’ve discovered an added complication.
A ticket from Middlesbrough to Harrogate is valid to travel via Leeds - as is a ticket from Middlesbrough to Selby.
However if you use The TrainLine it splits the journey at York so you get a Middlesbrough to York ticket and a ticket from York to Harrogate.
A ticket from York to Harrogate is NOT valid for travel via Leeds - being valid on direct train only. The same applies for the Selby example. You get a ticket from Middlesbrough to York and one from York to Selby which is not valid to travel via Leeds.
However, The TrainLine are still suggesting train times via Leeds.
Yes, I know, a valid itinerary permits this but surely by saving money and buying split tickets you need to follow the rules of the tickets/split that you’ve now purchased?
I’ve emailed The TrainLine about it and got an nonsensical email back from a person who, I believe, doesn’t have a clue as to what I’m referring to
Now, we all know that if you buy split tickets that the train must call at the station where the tickets change over but I’ve discovered an added complication.
A ticket from Middlesbrough to Harrogate is valid to travel via Leeds - as is a ticket from Middlesbrough to Selby.
However if you use The TrainLine it splits the journey at York so you get a Middlesbrough to York ticket and a ticket from York to Harrogate.
A ticket from York to Harrogate is NOT valid for travel via Leeds - being valid on direct train only. The same applies for the Selby example. You get a ticket from Middlesbrough to York and one from York to Selby which is not valid to travel via Leeds.
However, The TrainLine are still suggesting train times via Leeds.
Yes, I know, a valid itinerary permits this but surely by saving money and buying split tickets you need to follow the rules of the tickets/split that you’ve now purchased?
I’ve emailed The TrainLine about it and got an nonsensical email back from a person who, I believe, doesn’t have a clue as to what I’m referring to