Just wondered if anyone has had issues with this. Seems to be a glitch in the trainline app that is marking valid tickets as expired and stopping people being able to access them.
Apologies if I haven't explained this very well.
Rewritten this, as it was hard to understand.
Girlfriend had an issue last week with trainline split. Searched for open return, app gave split ticket option that she purchased. Went to use return portion and couldn't access it as it said expired. We did a 'test purchase' and realised that even though the search is for open tickets, the split option put up day returns.
Was checking tickets today from Paddington to Cardiff. Passenger said to me that their ticket should be valid as they'd bought an open return. But it was greyed out and inaccessible on app, and said 'expired ' and also said it was a day return. Because the passenger was quite obviously shocked at it being invalid, and because of what had happened to my girlfriend last week. I asked to see the confirmation email, to see if we could work out what had gone wrong. Trainline had split the cardiff to London return at Newport. Giving an open return from Newport to pad and a day return from cardiff to Newport. So the open return from Newport to pad would have still been valid. I'm guessing that because the return portion of the day return has expired, there is a glitch in the app that is defaulting the whole ticket to be expired.
Would hate to know how many people have been caught out by this
Apologies if I haven't explained this very well.
Rewritten this, as it was hard to understand.
Girlfriend had an issue last week with trainline split. Searched for open return, app gave split ticket option that she purchased. Went to use return portion and couldn't access it as it said expired. We did a 'test purchase' and realised that even though the search is for open tickets, the split option put up day returns.
Was checking tickets today from Paddington to Cardiff. Passenger said to me that their ticket should be valid as they'd bought an open return. But it was greyed out and inaccessible on app, and said 'expired ' and also said it was a day return. Because the passenger was quite obviously shocked at it being invalid, and because of what had happened to my girlfriend last week. I asked to see the confirmation email, to see if we could work out what had gone wrong. Trainline had split the cardiff to London return at Newport. Giving an open return from Newport to pad and a day return from cardiff to Newport. So the open return from Newport to pad would have still been valid. I'm guessing that because the return portion of the day return has expired, there is a glitch in the app that is defaulting the whole ticket to be expired.
Would hate to know how many people have been caught out by this
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