Agreed.
Also speaking to one of their Customer Assistants recently, he said that at present because of Co-Vid, TIL have no Ticketing Prosecution Contracts running, only the Customer Information Assistants for Tfl Rail Replacement Buses and another Concierge Contract at Heathrow, so in theory, noone recently should have had any Ticketing Irregularity Prosecution issued against them from Ticketing Investigations Ltd.
On another note, is there not a conflict of interest, as I have noted them informing RRB customers that the RRB’s are free, but in fact according to timetable panel info relating to RRB’s, these state that you must hold a valid ticket for your journey or risk an £80 penalty fare.
Although in reality, no one is checking tickets / oysters etc on RRB’s.
Then the same company who is employing staff who tell you that the RRB is free is also sending out (or were) Ticketing Prosecution Correspondence!!
Although Tfl has its own in house in house Revenue Protection Teams and prosecution department.