As an irregular 'punter' I find 'front train' confusing. It may be thought clear when one approaches via and end-of platform barrier at a terminal station; not so, for reason stated above. Front is the first you come to. I seem to recall a visit to Glasgow Central with three trains in the same platform, and no 1a, Ib etc.But if there was an announcement saying "furthest train from the barrier" and they got on the wrong train what would they have to complain about. Afterall, it is their responsibility to get on the right train!
Back when I was knee high I was taught to look at the destination blind on the front of the train/bus (and tram when I went to Blackpool for the Illuminations) to make sure it was going to were I wanted to go !
I also had experience at Shrub Hill of my train from Oxford arriving in time for me to connect to a Kidderminster train only for the doors on the ex-Oxford to be kept locked while the train was divided and my ongoing train went. Infuriating.
Why don't trains have route numbers? Irregular stopping patterns are also unhelpful. Hoping GBR will 'get a grip' on that
And finally, for now
Complaints help move things on- they enable disgruntled folk to download, thereby defusing, and enable improvements to be made. Where would we be without this Forum?!It does warrant a complaint if the customer is unhappy about it.