I am going to Sheffield tomorrow from Chinley. I booked and paid for the tickets on-line for collection at Whaley Bridge.
When I went to collect the tickets a few minutes ago the ticket machine was out-of-order.
What are my options?
When I booked the ticket I had to specify where to collect it so I assume that is w#the only place I can pick it upYou can collect at any other station that has a TVM, if that is convenient for you?
No, they just make you 'state' somewhere to make sure your intended station has a machine capable of picking up tickets.When I booked the ticket I had to specify where to collect it so I assume that is w#the only place I can pick it up
Thanks. I'll do that.All Northern operated TVMs were out of service today due to an update. If the TVM is broken tomorrow I'd just show your confirmation email to the Conductor on the train, explaining that the machine is broken and hopefully you should be able to collect them in Sheffield.
Can these updates be done oveenight to avoid things like this. Approecatw there maybe some still collecting tickets but surely far less.All Northern operated TVMs were out of service today due to an update. If the TVM is broken tomorrow I'd just show your confirmation email to the Conductor on the train, explaining that the machine is broken and hopefully you should be able to collect them in Sheffield.
Judging by what I've heard, it seems to have affected every Northern TVM, I'm under the impression the outage was unexpected by Northern.Can these updates be done oveenight to avoid things like this. Approecatw there maybe some still collecting tickets but surely far less.
It was. Initially was planned for 1hr downtime for an urgent fix, and "things happened".I saw the email from Northern about the outage and thought it was a little strange, it may be a P1 fix that had to be pushed out in a hurry.
We had an update over the last couple of weeks but the update was overnight.It was. Initially was planned for 1hr downtime for an urgent fix, and "things happened".
If it was planned they would have picked a better time.
That makes sense.It was. Initially was planned for 1hr downtime for an urgent fix, and "things happened".
If it was planned they would have picked a better time.
When I boarded a train at my local northern station yesterday morning (circa 05:45), both TVMs were down. One had a black screen, the other was stuck on a loading screen, both had the red light strip across the top.It was. Initially was planned for 1hr downtime for an urgent fix, and "things happened".
If it was planned they would have picked a better time.
Don't hold your breath.
things happened
So I understand
Yes indeed. Sometimes it feels like I'm looking in on a railstaff mess room where private jokes are being laughed at uncontrollably. Given that this is supposed to be a public forum, and one which wants to encourage non-railstaff to participate, I think sometimes these private jokes should be taken to private messages.Well, that's certainly illuminating !
Customers who have already bought tickets to be collected at a machine, or who would normally use ‘promise to pay’ slips, should board their booked service and either speak to the conductor or to Northern staff at their destination station.
Sometimes rail staff would like to say more than they can. There certainly aren’t any private jokes going on here.Yes indeed. Sometimes it feels like I'm looking in on a railstaff mess room where private jokes are being laughed at uncontrollably. Given that this is supposed to be a public forum, and one which wants to encourage non-railstaff to participate, I think sometimes these private jokes should be taken to private messages.
[/rant]
Yeah, I could say more, but the most that can be said is that it wasn't a planned outage or software update, it wouldn't have been any better with 'testing' and the issue is on the side of the supplier rather than Northern breaking anything.Sometimes rail staff would like to say more than they can. There certainly aren’t any private jokes going on here.
I understand that. Sometimes it helps to explain just a little bit more that full details can't be given.Sometimes rail staff would like to say more than they can. There certainly aren’t any private jokes going on here.
Thanks for sharing that. Interesting. Are there benefits to security services investigating this by it not being public knowledge when it first occurs?Interesting news about this on the BBC: Northern's self-service ticket machines hit by ransomware cyber attack
No, but it allows for a*** covering...Are there benefits to security services investigating this by it not being public knowledge when it first occurs?
You mean they can spend a few days or nore working out a bland statement to issue!No, but it allows for a*** covering...
Machine at Bamber Bridge this morning took payment but did not issue ticket,said a problem occured.got to Preston showed Northern employee permi to pay,,bought ticket...home tonite,check bank app and find money taken for journey but no tkt...have subbed compailnt but what to do should they say ✌️
It's possible that it didn't actually take payment but pre-authorised it, and that may drop off in a few days. Your bank app should show you which is the case, if not ask them.
If I was writing TVM software what I'd do is:
1. Pre-authorise the card for the fare amount
2. Issue the ticket
3. If (2) succeeded, submit the request for settlement to the card company
Not that they necessarily do of course!