trainophile
Established Member
I have accidentally bought two tickets as e-tickets (the Trainsplit system annoyingly defaults back to this at the slightest opportunity - my phone froze as I tried to get to the payment page, and when I refreshed it I didn’t realise it had done this).
Anyway the confirmation email came through, which is when I discovered the error, but when I click on Passenger 1 it loads a QR code but I can’t find out how to get it into Wallet. There‘s two Passengers/tickets and I can only bring them up individually. Even then I can only find them on the email, which is a bit dangerous as I tend to delete older emails and the journey is for 12th October.
What am I doing wrong? Can I get them cancelled or changed to collect from ToD machine?
Can the system be tweaked so that if you select collect from machine it doesn’t revert to e-tickets during the rest of the process?
Anyway the confirmation email came through, which is when I discovered the error, but when I click on Passenger 1 it loads a QR code but I can’t find out how to get it into Wallet. There‘s two Passengers/tickets and I can only bring them up individually. Even then I can only find them on the email, which is a bit dangerous as I tend to delete older emails and the journey is for 12th October.
What am I doing wrong? Can I get them cancelled or changed to collect from ToD machine?
Can the system be tweaked so that if you select collect from machine it doesn’t revert to e-tickets during the rest of the process?