Oooh, I have touched a nerve here, haven't I?
Looks like it!
But the major flaws in the system were known and pointed out even before it came into existence in the late-90s. The early half-hearted efforts to fix a few of the problems soon fizzled out. Later some TOCs worked out various ways to exploit the system to increase their revenue share at the expense of other TOCs and all sorts of new complexities got introduced, some improving the situation, but most in my opinion making a bad system worse.
My own uninformed view is that all ticket retailers are already obliged under current legislation always to show people, as a minimum, the cheapest option for their journey. The complexity of the system doesn't offer any excuse. TOCs that are moving into the split ticketing arena perhaps understand this better and are trying harder to meet their obligations than the rest, but I haven't come across any site that would fully comply with this perceived legal requirement. It would mean both ignoring the many incorrect so-called "unpublished" restrictions that do not match the true restrictions, and supporting incomplete use of a ticket where that would be cheaper. Indeed the Rail Regulator was reported as making clear in the early days that a more expensive fare should not exist and certainly never be sold if there was a cheaper fare with equal or greater validity.
The powers that be have shown little interest in dealing with much of this and the system just muddles along, tweaking a few things here and there when they seem important enough. The eventual outcome of https://boundaryfares.com/ might also help to settle these wider questions, such as: If a through ticket from A to B to C is cheaper than a ticket from A to B is a retailer obliged to offer it for a journey from A to B? (My answer would be 'yes'. We hear from time-to-time of booking office clerks who actively do this but in my view all the computer systems must too. Train companies might want to have anomalies for particular markets but I don't think the current legal framework provides support for everything they are doing.)
Remember this?
5 November 1998
Dear Mr Feather
...
The NRG is being automated as part of a new Journey Information System due for implementation next year. This will provide speedier and more comprehensive train timetable, fares, ticket and routeing information, benefiting customers and ticket/enquiry office staff alike.
You will be pleased to hear that, as part of this automation process, the NRG is being scrutinised to discover and correct any anomalies. Once the Journey Information System is in operation, you will be able to obtain appropriate routeing information for any rail journey that you are planning.
or this?
Rail Routeing Guide
HC Deb 18 November 1996 vol 285 c412W 412W
§ Mr. Chidgey
To ask the Secretary of State for Transport if he will use his powers under the Railway Act 1993 before the end of 1996 to give guidance to the Rail Regulator that the routeing guide must not restrict reasonable routes to any greater extent than was the case before the guide came into effect. [4549]
§ Mr. Watts
The routeing guide has been issued on a trial basis until May 1997, to give an opportunity for errors and omissions to be corrected. The Rail Regulator and the Franchising Director have already given assurances that they will not approve a guide which unduly restricts the routeing flexibility that passengers enjoy.
Does it still unduly restrict some fastest routes?
Or even what about just this?
The National Conditions of Carriage require precise definition of the routes rail travellers may use for a journey. These routes are known as "permitted routes". The National Routeing Guide enables users to determine whether their proposed journey follows a "permitted route".
Precise definition. Simples!
Last edited: