The National Rail Conditions of Carriage require all customers to hold a valid ticket for their intended journey before travelling.
There are, however, occasions when customers intending to purchase tickets find themselves without any means of payment. Arrangements exist for assisting stranded customers to get home whereby payment for the ticket is made remotely. ...
Advance booking is not acceptable. The stranded customer “SILK” arrangements can only be made on the day of travel.
If customers find themselves without any means of payment for tickets you may allow them to travel if you receive confirmation from another station that the following have been paid:
- the Anytime or Anytime Day Single fare for the journey. If the stranded customer is a child or holds a Railcard, the discounted Standard Anytime Single or Standard Anytime Day Single fare should be charged. However, if payment is made with a warrant then no Railcard discount is allowed;
- any expenses (beyond the cost of telephone calls) incurred by either or both stations in making the arrangements; and
- the £10 administration fee. ...
The preferred method for issuing the ticket paid for by the SILK procedure is now the Ticket on Departure method (ToD). If the station receiving payment can create tickets to be issued using the Ticket on Departure facility, find out from the station issuing the ticket whether they can issue tickets using the Ticket on Departure method. If so, advise the station issuing the ticket of the customer’s name, journey details and the ToD CTR reference number. Note that the CTR reference should only contain the actual ticket and not the £10 administration fee. Process the £10 administration fee separately according to local instructions.