EM2
Established Member
A colleague has just been presented with the following.
A customer has an AP ticket London - Bempton, routed EC & Connections.
The AP reservation is KGX - Doncaster departing KGX 23:30 and the customer was enquiring what time they would reach Bempton.
I checked Rail Planner at they have to wait at Doncaster for four and a half hours, and get to Bempton tomorrow at 09:07.
Surely a ticket should not be sold with that kind of 'connection'?
A customer has an AP ticket London - Bempton, routed EC & Connections.
The AP reservation is KGX - Doncaster departing KGX 23:30 and the customer was enquiring what time they would reach Bempton.
I checked Rail Planner at they have to wait at Doncaster for four and a half hours, and get to Bempton tomorrow at 09:07.
Surely a ticket should not be sold with that kind of 'connection'?