In addition to the above list of training documents, we also have is a section entitled ‘Useful Links’
within Retail Net that staff are trained to access. These are links to websites that ticket office staff
may find useful including links to websites hosting guides for some of the computer systems used
within our Ticket Offices. Although we are unable to disclose the contents of documents from these
third party sites we can confirm what these links are and their purpose:
• Booking horizon – this is a link to a National Rail Enquiries (NRE) site that details, by individual
train operator, how far in advance tickets can be purchased;
• Live Train Times – this is a link to the front page of our website
www.eastcoast.co.uk where
there is a further link to obtain live train running information by individual station;
• NLC Finder – this is a link to the section of the ATOC ‘Manual’ used to access detailed fares and
ticketing information;
• NRE Live Departure Boards – this is a link to the section of the NRE website where real-time
train running information is displayed;
• Rail Information Online – this link will shortly be removed as it details the same information as
NRE Knowledgebase (detailed below);
•
The Manual – this is a link to the section of the ATOC website where the ATOC fares manual is
stored. We no longer obtain this document as a hard copy;
• Transport Direct – this is a link to the Transport Direct website. This website provides a
journey planning facility that can identify available routes, by transport type, between
destinations;
• Tribute Support – this is a link to the Tribute website containing useful information and user
guides. The Tribute computer system is used for selling tickets or making reservations and is
used on the terminals in ticket offices as well as the ticket machines used by Train Guards onboard
our trains;
• Walk it – this is a link to the ‘Walk-it’ website. Walk-it is an urban route planner used to
identify walking routes;
• West Yorkshire Metro – this is a link to the West Yorkshire Metro website;
• East Coast – this is a link to our website
www.eastcoast.co.uk;
• Fast ticket status – this is a link to a password protected computer system used to identify the
current performance of fast ticket machines;
• National Rail – this is a link to the NRE website;
• NRE Knowledgebase – this is a link to the industry database providing station facilities
information. This database is displayed on the NRE website;
• NRS – this is a password protected computer system used to make train seat reservations;
• South Yorkshire PTE – this is a link to the South Yorkshire Passenger Transport Executive
website;
• Traintaxi – this is a link to a national website that acts as a guide to which taxis serve each
train, tram, metro and underground stations;
• Transport for London – this is a link to the Transport for London website;
• Tyne and Wear Metro – this is a link to the Tyne and Wear Metro website; and
• ‘Just the ticket’ – this is a link to an area of the ATOC website where the training resource ‘Just
the Ticket’ is stored. This resource is available to all members of ATOC and can be used to
improve the knowledge and understanding of all staff who sell train tickets. Although this
resource is not within the ‘Useful Links’ section, it is accessed through Retail Net.