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ATOC fee for Ticket on Demand

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embers25

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Does anyone know if ATOC really charge a £5 fee for ticket on demand station ticket machine pick up and if so do all the online websites (except XC who charge £1) really absorb it?
 
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LexyBoy

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Where did you get that from? AFAIK the ticket machines are owned by the individual TOCs who have a reciprocal agreement to allow the use of each other's machines.
 

AlterEgo

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Does anyone know if ATOC really charge a £5 fee for ticket on demand station ticket machine pick up and if so do all the online websites (except XC who charge £1) really absorb it?

What?

I don't know either way, but I am pretty confident that is incorrect.

Where did you hear this?
 

island

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I think there is a fee, but it's an order of magnitude less than £5. (It is why Southern tries to stop people collecting their heaviest-discounted tickets from other TOCs' machines.)
 

Brucey

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I've heard it is more in the region of 25p to 50p (although I've never had this confirmed by any company official).
 

bb21

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Maybe he mistook the incorrectly written form £0.05p.

By the way, anyone who is not aware, a price written down should only involve either the £ sign or p, never both.
 

embers25

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It is a travel agent of sorts claiming they have to pay this fee and they are claiming £5 not £3. Why do they have to pay this fee and what fee do they pay if they print their own tickets on a ticket machine in their office? Don't get me wrong I fail to see the point of travel agents for rail tickets as they often end up selling more expensive tickets due to lack of knowledge but unfortunately businesses think they will save themselves money by using them.
 

barrykas

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Looking on the ATOC Trael Agents site, the fees are there in black and white...Current RSP fees are 45p per transaction for ToD through a TVM and 90p at a Ticket Office, dropping to 40p through a TVM from 1st April 2012.

Travel Agents are allowed to make their own charges in addition to the ATOC fees providing they make such charges clear at the time of booking...

Cheers,

Barry
 

Marton

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If one collects ECRewards tickets there is a 'receipt' for £0.10p, even though the ticket is free.

Is that the charge for issue by the machine owner?
 

AlterEgo

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If one collects ECRewards tickets there is a 'receipt' for £0.10p, even though the ticket is free.

Is that the charge for issue by the machine owner?

No. It's a nominal face value on the ticket for accounting purposes. (To track how many are given out and when etc) - Standard class complimentary tickets usually carry a value of £0.05, first class £0.10. These do occasionally appear in the mixing deck on some ticket selling sites!
 

bb21

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No. It's a nominal face value on the ticket for accounting purposes. (To track how many are given out and when etc) - Standard class complimentary tickets usually carry a value of £0.05, first class £0.10. These do occasionally appear in the mixing deck on some ticket selling sites!

... and occasional sold. ;)
 

Paul Kelly

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Standard class complimentary tickets usually carry a value of £0.05, first class £0.10.

Any idea why Virgin do it that way? I think it really clutters up the fares database! Why can they not do it like FCC for example, and have scratchcard-type complimentary tickets?
 

AlterEgo

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Any idea why Virgin do it that way? I think it really clutters up the fares database! Why can they not do it like FCC for example, and have scratchcard-type complimentary tickets?

The complimentary journeys Virgin give out are point-to-point trips (I.e. Manchester to London first class single) rather than unlimited travel for a day. Scratchcards aren't suitable for single journeys.

The journeys are given out for any number of reasons (Traveller member Fri-Sun free travel being one of them).
 

LexyBoy

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FGW complimentary tickets are for a specified return journey (written in under the scratchcard part) so I can't see why it couldn't be done that way on the face of it. More likely perhaps to be for accounting reasons - a scratchcard won't be recorded in the way an "issued" ticket is.
 
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