maddeningcrowds
Member
- Joined
- 25 Feb 2009
- Messages
- 143
Hello
I recently had to amend an advance ticket which I booked for the wrong day. Using east cost it was actually very straightforward, if expensive. I now have the original ticket plus an excess.
Now I have to amend the ticket AGAIN for reasons outside of my control. This raises the following questions:
(1) Is there any limit to the number of times you can amend a reservation with an advance ticket?
(2) When amending for a second time, is the excess based on the difference between the original ticket and the new ticket, or do you also get credited for the excess already paid?
(3) Does the excess allow you to use the new reservation or require you to use the new reservation? I.e. could I go back to the original date/time or would I have to pay the admin fee again? The information wasn't clear as the email says the change is not valid without the new reservation, which is not the same as saying that the ticket is not valid without the new reservation.
I recently had to amend an advance ticket which I booked for the wrong day. Using east cost it was actually very straightforward, if expensive. I now have the original ticket plus an excess.
Now I have to amend the ticket AGAIN for reasons outside of my control. This raises the following questions:
(1) Is there any limit to the number of times you can amend a reservation with an advance ticket?
(2) When amending for a second time, is the excess based on the difference between the original ticket and the new ticket, or do you also get credited for the excess already paid?
(3) Does the excess allow you to use the new reservation or require you to use the new reservation? I.e. could I go back to the original date/time or would I have to pay the admin fee again? The information wasn't clear as the email says the change is not valid without the new reservation, which is not the same as saying that the ticket is not valid without the new reservation.