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  • hello,
    I was wondering if you could advise me on an issue a family member has with a stolen ticket.
    He travelled to Skegness from Chesterfield on Saturday and had his wallet stolen same day containing the ticket, he had booked online with East Midlands Trains .
    He has a incident number from the local police and when he enquired at Skegness Station about reissuing a new ticket he was told he would have to purchase a new one.
    My question is, is it not possible to get the ticket reissued as EMT should have a record of the transaction.
    Thanks in advance for any help.
    Cheers Craig
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