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Recent content by alistairstubbs

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    Rail Travel Vouchers

    I have used them with VTWC via the phone you have to pay £1 by credit card and then post the vouchers to them you then get the tickets by return.
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    Birmingham - Shrewsbury this Sunday

    I need to get the train from Birmingham to Shrewsbury on Sunday 27th. I know the line is closed between Birmingham and Wolverhampton but seem to be getting confusing information. The Network Rail site says that there is a replacement bus service but then goes on to say that the trains are...
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    Reserved Seats double booking

    I have received a response from Virgin today in regard to a letter of complaint I sent in. No details as to what the problem was. They did say that their Customer Charter stipulates that all Ticket holders with a reservation should be found a seat with in 15 mins and that if your seat is not...
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    Reserved Seats double booking

    This could be a possibility, On my first train the people who were in our seats had had their reservation changed at the station as they were not sat together. I wonder if my reservation was cancelled by mistake. Would this of also cancelled my return Journey?
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    Reserved Seats double booking

    On the way down it was 2 sets but both reservations had the same coach and seat numbers. I was definitely on the correct train. I didn't check that they were but the reservation on the train had their name on it. On the way back it was a single set and I checked their ticket and we were both on...
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    Reserved Seats double booking

    The train manager checked in both circumstances and both times they were double booked. We were a group of 5 and both times the other groups were at least 6 people. Yes Virgin
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    Reserved Seats double booking

    I have just been to London with my family for a few days, I booked my tickets 12 weeks in advance and got a good deal. We got on our booked train at Wolverhampton only to find someone else in our seats, they had a ticket with the same reservation. Coming back late last night the same thing...
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    Children and the Underground

    Just another quick question, can you get "Young Visitor discount" applied to a Visitor Oyster card. The reason I ask is it says to get "Young Visitor discount" applied to a card that it must be registered to you but you are not able to register visitor Oyster cards
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    Children and the Underground

    I am taking my children ( over 11 years old) to London for a few days later this month. We will be arriving at Euston. We have visitor oyster cards that they can use. Is there a ticket office at Euston where we can get the Oysters changed to children's ones.
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    TPE reservations in 1st Class

    I found when trying to book a trip on VT site that it always gave me the same seats. I was booking 2 in first class and it insisted on giving me 2 not next to each other. I tried several different times and different destinations and it still gave me the same 2 seats Coach E seats 16 & 18 on a...
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    Changing a seat reservation on an advanced fare (not open / saver)

    I phoned Virgin and they changed mine without a charge. I had to pick up new tickets from the machine.
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    Taking Children to London

    We have a friends and family rail card and will be staying in London. Haven't booked anywhere yet though but hope to be fairly central.
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    Taking Children to London

    We are planning on taking our children to London for a few days to see the sights. What tickets do they need for the Tube, their ages are 8, 11 and 14. Last time we went they all travelled free but that was a few years ago. We have a Friends and Family rail card if that helps.
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    Advance ticket availability with regards to the Advance fares calendar

    I have found that the advanced fares are released on a daily basis but the calendars are not updated as frequently. I can see that VT has released the advanced fares for the dates you want to travel. I very much doubt that fares will go down now.
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    Customer Relations Reply times

    Virgin Trains seem to of given up replying and just send you a RTV instead, that's what they have done for my last 2 enquiries.

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