Recent content by bolli

Under 11s now have free travel when with a fare paying adult. You just turn up and collect a concessionary ticket from the booking office or conductor. I believe the reason that it is done this way is because it’s not actually a “zero fare” ticket, but the cost is passed on to the welsh...

1 should be possible at a manned ticket office (certainly is with a STAR machine).

Sounds like some form of failure or degraded working, as it seems unusually wasteful!

Some ticketing websites still code the ticket collection with the original card - so it is required still!

Not the worst. Seen a group of two go from Newport S. Wales to Inverness, with bicycles, splitting the tickets at Shrewsbury, Manchester, Preston, Windermere, Carlisle, Glasgow and Perth. All were advance tickets. 2x cycle reservation + 1x seat reservation + 1x travel ticket for each leg, 8...

Doesn't exist at all. There is a British Railways act of 1968, however is more to do with Land purchases (and led to some rather interesting legal shenanigans later!) The General Public talk [expletive] sometimes.... :roll:

Not sure about TVMs, however the ability to search for TODs by card was removed from our versions of STAR a couple of years ago, citing card security reasons.

You say that..... I once had a customer come to my window (Ticket office with no TVM) to pick up a TOD, and give a reference code, only for a completely unrelated ticket to come up on the window! Turns out the customer had transposed two digits! Thankfully it was spotted before the tickets were...

Isn't the NLC code digits 5-8 of the long number? NLC 1755 doesn't exist, which suggests the ticket might not actually be genuine.

Go back to the ticket office- they should be able to reprint the tickets, even if they say that they've been issued, upon you signing an indemnity form, admitting responsibility if its found that they didn't print. As you've got the outward portion only, then you should be ok.

I would take it to be the same as if the TVM hadn't printed at all, a ticket re-issue (using a manual fare if required), a duplicate form filled in, signed by the customer with the old tickets being re-attached and an entry made into the shift sheet explaining the imbalance.

A minimum level of compensation is specified in the NR Conditions of Travel, Section 32.5, with exclusions for when the delay is outside of the Railway's responsibility (this isn't).

Yes, because when you booked, the 2pm train was an option, that you could have taken, even if you didn't specify a ticket. Imagine the scenario, where you said exactly that, having seen that there was a train every 30 minutes, however when you arrived you were told that "The only train for 3...

The Consumer Rights Act (Section 11 (1)) makes it quite clear that the "Goods", in this case a Rail Journey, must be exactly as described. The journey "as described" would be the original journey. Any booking dated prior to the emergency strike timetable being published, for the original...

Also, byelaw 11.1: No person shall move, operate, obstruct, stop or in any other way interfere with any automatic closing door, train, or any other equipment on the railway except: (i) in an emergency, by means of any equipment on or near which there is a notice indicating that it is intended to...