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Recent content by Doofbox

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    Child received a penalty charge notice on Nexus Metro

    Finally received a letter from IRCAS stating that the they will not be pursuing the penalty fare. No apology for wasting our time and making an error by rejecting the first appeal. Funny how the metro employee makes out their CS team are willing and able to assist when this issue is on...
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    Child received a penalty charge notice on Nexus Metro

    To clear up some confusion. There are concessionary fares for children from Tyne and Wear with a POP card. My daughter purchased a standard child ticket which is not the same thing. The Nexus rules state that she may have been asked to prove her age at purchase, which she wasn't. We are...
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    Child received a penalty charge notice on Nexus Metro

    Thanks for the helpful comments. We live in County Durham so my daughter is not eligible for a POP card and the concessionary rate. She purchased a standard child ticket. I have no issue with her age being queried but am appalled that she told to leave the train at the next station. And yes, she...
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    Child received a penalty charge notice on Nexus Metro

    Hi all, This is my first post. My daughter who is 15 was recently served a Penalty Fare when travelling on the Newcastle Metro on a child ticket. The inspector did not believe her age; what child carries their birth certificate or passport with them? Anyway a £20 fixed penalty fare...

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