Recent content by Drp

Thanks to everyone who has responded, very much appreciated. At Durham the staff member did not even attempt anything on the system instead just said they had been told they were not allowed to do it. So, early this morning I direct messaged LNER on twitter who confirmed Durham ticket office...

I believe LNER run Durham ticket office, and it was purchased through my workplace travel portal using TOD and collected from Durham station.

I did not have any Railcard, but thanks everyone for the replies so far. Appears to be a misunderstanding by Durham ticket office, I will try my local ticket office and see what they can do. If no luck there I will return to Durham and try again.

The staff member refused to do the upgrade at all, and was very sympathetic but adamant it was no longer possible on advances (then mentioned about weekend upgrades were ok on the train, which was no use for myself as my tickets are in March for a Monday outward and a Wednesday coming back)

Good evening all, Once or twice a year, I have had no problem at Durham ticket office getting an Advance Standard ticket upgraded to 1st Class Advance (no change to journey time / train used / stations). I was just charged the difference in price between the Standard advance fare paid and what...