Recent content by Frontera2

I don't believe they are bots -more likely to be mystery shopper / service quality (SQR) audits - certainly that's the case for the TOC I work for

The vast majority of operators have their next working details in Darwin, C2C being the most high profile exception.

That's a fair point - obviously there are costs associated with SMS as well from a business point of view. But it's definitely something we'd look at if the demand was there.

I should have been clearer - I'm not talking about off-peak tickets in that context, I was referring to flexible tickets in general.

Totally agree on this - from a customer experience point. Take Bank Holidays where there's pictures of packed long distance trains, and the usual howls of "The train company has sold too many tickets" etc. This would deal with that.. Even if you've a seat, a train that's full and standing is...

It'll be WhatsApp only (certainly initially) with demand for old fashioned SMS being very much on the decline these days. Definitely something we could look at if there was a real demand for it, but offering either speaking with someone through the Help Point or via WhatsApp, seems a reasonable...

The vast majority of Help Point calls on our network, whether the assistance or emergency button is pressed, aren't genuine. It's often kids playing around, someone just pushing it for the sake of it and walking off etc etc. For that reason, I think it would be folly to route emergency calls...

As someone involved with information provision at a large TOC, I can say with certainty that the majority of our customers want to know a reason for any delay / cancellation / alteration to their service. I agree that they don't want to know the war and peace technical explanation, but they...

A fair challenge, I know the industry is looking at this particular reason in an effort to minimise its usage. It was originally created in the aftermath of the 2018 timetable crisis where there were literally changes being made to the timetable at 24 hours (or less) notice

Hi, the service is indeed still working but like you, I’ve had slow response times. I will raise this with industry colleagues now.

Found this map a few years ago which is really useful for identifying all of the named lines in the London area: https://cartometro.com/cartes/lines-london/

On Southeastern we removed the second apology years ago so the cancellation announcements are "We're sorry that the hh:mm [TOC NAME} service to [Destination] has been cancelled, this is due to [reason]" If the cancellation means that the service gap counts for Delay Repay then that is added to...

It looks like P&O may have had a change of heart or the original rumour was false.. Their website is now allowing foot passenger bookings in 2023, whereas previously they had stopped selling them after 23rd of this month....

1663651145 The DfT had absolutely nothing to do with this. How do I know? Well for I start I was heavily involved in the discussions that led to this (and a couple of other additional reasons) being added to Darwin (and other systems) This reason was born out of the issues around the 2018...

Absolute and utter nonsense.