Recent content by James12345AA

Have looked into that and a refund would be better.

Why would they be less likely to object to the Lichfield ticket?

My current season ticket is a West Midlands Trains annual gold card including London zones 1-6. It has roughly four months left. The ticket I wish to change to is a GWR annual season ticket from Devonport to Devonport Dockyard. Perhaps I should try the changeover with GWR now then...

TOC refusing to budge. Escalated to Transport Focus today. What can Transport Focus actually do to help me?

Update - the TOC noticed that the season ticket was printed on the wrong stock but they do not question that it is a replacement (primarily because of the printed black writing). They are maintaining that they have the right to ask for proof and that a customer only applies for a changeover at...

http://www.nationalrail.co.uk/National%20Rail%20Conditions%20of%20Travel.pdf It would appear that the most up-to-date NRCOT (March 2018) do not make reference to a change of home or work: 41. Changing one Season Ticket for another 41.1. You may change your Season Ticket for another covering...

Oh for sure. But surely someone would have looked at the small black writing and not just the stock. I am assuming/hoping that the supervisor has simply seen ‘DUPLICATE’ on the stock and become suspicious. If not, and they have seen the black replacement writing, then this could get more complex...

That’s good to hear. I’ve just been through my phone photos and discovered that the ticket I have submitted for changeover (the one on incorrect duplicate stock) is actually the second replacement. I have a photo of the first replacement (which was printed correctly on replacement stock) and...

To be clear, the changeover is for a route operated by a different TOC, but I am applying for it with the same TOC that I purchased my season ticket from originally. So the head office that I am dealing with is for the TOC that I originally purchased the ticket from. Apologies for not making...

I am concerned about the fact that my legitimate replacement has been issued on duplicate stock - and the implications for getting a changeover. Looking ahead, will there be proof on the TOCs system that it is in fact a replacement? Will the printed black writing in the bottom right corner make...

Interesting. So it seems to me that head office are possibly asking for proof because they have seen 'DUPLICATE' in large, bold letters and have assumed that the ticket is a duplicate. I will write to make them to make them aware that it is actually a replacement and highlight the fact that it...

Haywain, I have just spotted that the ticket actually says both 'DUPLICATE' and 'REPLACEMENT'. The ticket is printed on Gold Card stock with watermark 'DUPLICATE ANNUAL Gold Card'. However, in the bottom right hand corner, printed in smaller black ink, is the word 'REPLACEMENT' followed by the...

That clearly complicates things then. I am applying for a changeover with a different TOC.

Thank you to everyone who has commented - all very useful.

Thank you Haywain. This is an incredibly useful response. To be clear, the original ticket was handed back to the original ticket office when the strip became damaged. The new ticket that I have been issued with states 'DUPLICATE'. Am I to understand that this was not correctly processed and...