Recent content by jrnm

Very expensive! £1k plus car. and she's worth it. thanks so much

thank you - we'll get another letter off today. I hope it all works. thanks so much

sorry - no, he hasnt received the summons yet. Just a second letter re-iterating their view and that they will issue.

absolutely the first !

Hi not having a card with him was a mistake! His intention was only to visit girlfriend for the night and drive home - with only a small amount of cash on him. The letter was certainly pitched ok - I have a great deal of experience with customer service and helped to write it. We totally...

My son has received letters from TIL regarding a journey he undertook from Yorkshire to Cheltenham. After his car broke down and had to be left for repair I booked a ticket for him to return next morning as he had no means of payment with him. Ticket went to his phone. Unfortunately I had not...