Recent content by lewesroad

  1. L

    TOC plans regarding advance tickets if destinations become no-go (Coronavirus)?

    Had an e-mail from GWR last night explicitly saying that for “Non-refundable tickets - such as Advance Purchase......If your booked train is no longer running, you’ll be entitled to a full refund”.
  2. L

    GWR Dec 19 timetable

    OK, thanks.
  3. L

    GWR Dec 19 timetable

    I too have been enjoying the Superfast services. I have been catching the 14:45 from Paddington to Weston super Mare on Fridays as part of my weekly commute. I can see a timetable change in March, however. On March 20 and 27, the 14:45 does not run but is replaced by a 14:43 to Penzance which...
  4. L

    GWR Dec 19 timetable

    I see the "Superfast" 08:53 from BRI to PAD is cancelled.
  5. L

    TfW to operate Class 37s on the Rhymney Line

    Looks as though an evening trip with a drink and meal at the Farmers Arms could be good!
  6. L

    Not possible to amend a GWR Mobile E-ticket?

    Yes, I will make a detailed claim. They will be screenshots, of course, because they are e-tickets! They would be able to see the details of all the relevant tickets on my online account but I suspect that will be too difficult for them.
  7. L

    Not possible to amend a GWR Mobile E-ticket?

    Thank you for the various comments. Here is the reply I received: "Thank you for your email regarding your e- tickets. I can confirm that you will be able to amend your tickets, however there are some restrictions that we need to make you aware of, which I have listed below. There are only two...
  8. L

    Not possible to amend a GWR Mobile E-ticket?

    Have now received a reply from Customer Services. Just a pointless boilerplate response quoting the terms and conditions that I quoted to them and completely ignoring my complaint. In the meantime I have had to buy new tickets in place of those that I was trying to move so I shall reply claiming...
  9. L

    Not possible to amend a GWR Mobile E-ticket?

    Yes, I have taken this up with Customer Services and am awaiting their reply. I just wondered if there was anyone on here with insider knowledge as to why a major ticket office are unwilling to follow the published procedure.
  10. L

    Not possible to amend a GWR Mobile E-ticket?

    The issue is not with the website, because you cannot amend e-tickets online. The problem is with Paddington ticket office who are not willing to amend tickets. The GWR Mobile E-Ticket FAQ says:
  11. L

    Not possible to amend a GWR Mobile E-ticket?

    I have an Advance First GWR Mobile E-ticket that I wish to amend to a new date. Online, the details of the ticket can be viewed but no changes can be made. I asked the Twitter team how to make the amendment and they advised that I had to go to a ticket office. I have just been to Paddington...
  12. L

    Trivia: Lines proposed but never built (or where a line should have been built)

    Brighton to Newhaven via Rottingdean and Saltdean was planned - http://www.brightonhistory.org.uk/history/Abandoned_railways.html but abandoned.
  13. L

    GWR's recent declining performance?

    Article in the Guardian showing why the focus on GWR in this thread is justified: https://www.theguardian.com/business/2018/sep/07/train-pain-how-great-western-railway-has-shunted-a-rail-review-woes-have-called-the-entire-rail-system-into-question
  14. L

    GWR's recent declining performance?

    Why are GWR still so short of IETs? Is this still the blocked radiator issue?
  15. L

    GWR's recent declining performance?

    Yes, it's utterly miserable travelling long distance with GWR at the moment.

Top