Recent content by MKB

That would come at the cost of losing the 10% cashback they offer currently. I prefer to take the cashback and fight their customer service when it falls short.

The online system wouldn't work, so I called, and they told me to email. My email explained fully and succinctly what the situation was including the reason why the trains were not running that day. I've already asked for a review of their decision or Deadlock Letter.

I used the outward ticket on an Avanti Off-Peak Return (SVR), purchased on LNER, but I had to make alternative arrangements for the return journey as it fell on a strike day. When this happened before, I was refunded half the fare paid. This time, LNER have entirely rejected my refund request...

I have a situation coming up soon that I was curious about: Passenger 1 is travelling from A to B to C Passenger 2 is travelling only from B to C Passenger 1 holds separate tickets for A-B and B-C. The B-C tickets for poth passengers use a Two Together Railcard and an Advance fare. The...

That is my fallback. I need flexible tickets, so it's more expensive that a simple NUN-EUS Off-Peak Return, and I'd prefer to avoid giving the railways extra money for disruption they are causing, not me, if at all possible.

I need to travel between Nuneaton and London over the Easter weekend when there will be no mainline services between Milton Keynes Central and Euston. My fastest option is via Leicester which is not a permitted route, or a much longer journey via Leamington Spa which is a valid route (if my...

...which is why I never said she was vulnerable. However, a male using his position of authority over a woman in ways that are entirely unwarranted is something that, rightly or wrongly, many women find intimidating and stressful.

I was on the 08:13 Crewe to Euston train today operated by London Northwester Railway (LM). During a ticket check, the LM guard made a solo female traveller who had boarded at Tamworth buy a new ticket to Euston. I overheard her tell him that her booked Avanti train at 07:18 had been...

It's not just that Avanti have sold out all of their reservable seats; they are actively blocking first-class sales on some trains and have been for some time. I have seen many direct trains from Manchester or Liverpool to Euston where first-class is available for the complete trip (and also to...

Yes to the first. Yes to the second, but the auto delay repay often fails to trigger when it should. In this case, although booked directly on Avanti using a direct Avanti train service and an Advance fare, it would never trigger auto Delay Repay because the train was cancelled rather than...

Thanks Fawkes Cat. Yes, something like that might be the way I go, but it's all just an extra layer of faff, which is I guess is the point.

Bitter experience. It nearly always gets rejected.

Over the years, I have seen rail companies go out of their way to make the Delay Repay process as cumbersome and burdensome as possible, presumably to put off all but the most determined claimants. I typically have an average of about one claim a week to make. With all the inevitable...

Last Thursday night, my journey was from Luton (central) to London City Airport. I held one (paper) ticket for the journey, namely an Advance Single ticket from "Luton" on the East Midlands (EM) service at 23:22 to "London Underground Zones 1-3". Journey planners showed this was valid for...

Was there a change to stop Alsager to Nuneaton via Crewe? The booking engines I tried are no longer allowing it despite it being the fastest journey time at certain times of the day. I searched the last year of this thread but couldn't find anything.