Recent content by Pixies

Update - Formal Complaint raised, as suggested. Full refund now received. Thank you for your help and advice.

Thank you for the prompt response. 2nd phone call made to Virgin trains - again refused to refund the Virgin trains advance single tickets SOT to Man Picc & return on same basis stated previously - Virgin Trains wasn't part of Industrial Action and their trains ran to time. I assume the next...

Good evening. Came across your website whilst hoping to verify Virgin Trains Refund Offer. Purchased tickets in a single transaction through Virgin Trains prior to announcement of strike action. Hartlebury to Man Picc - split ticket at Stoke-On-Trent (SOT) - Connection time at SOT was + 12...