Recent content by RichardD

Yes, that's why I'm trying to resolve it now - my main issue is that she shouldn't have to pay the higher penalty due to the time lapse if she was physically unable to do it because their systems were wrong. For someone who isn't as persistent as I am, it's very difficult to find out how to...

My daughter received a penalty fare notice for travelling without a ticket 3 weeks ago. She since tried to pay the penalty fare through the online system, but kept getting a message saying her penalty notice number was not recognised and to try again later. She kept trying to do this without...