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Recent content by TerryD

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    London St Pancras to Lewisham surcharged on Oyster

    Thanks. This was an issue that we're aware of on 15th October at Lewisham NR station - Gate 51 developed a fault causing it to charge incorrect fares. An engineer attended the site and fixed the issue and we haven't seen any more occurrences since then. I will be arranging for the enquiry to be...
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    London St Pancras to Lewisham surcharged on Oyster

    Yes, the format is correct - the incident is the one I'm after. I wanted to take a look at the case notes to make sure this issue is being properly investigated - although very rare, it sounds like a gate may be charging incorrect fares, or not recognising a valid Travelcard. I'll also look into...
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    London St Pancras to Lewisham surcharged on Oyster

    Do you have the reference number your colleague got for the refund?

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