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Worth remember who procured trains with no dedicated emergency battery back up to either the cab radio, or passenger comms system, and those who accepted them into service without them.
Sorry for the appalling situation you and your fellow passengers endured.
I had an early flight from Gatwick on Weds morning, so ended up getting a Southern service from East Croydon to Ore. It came in at I think platform 3 or 4, which had no working lift and no working up escalator (one down one was working)
I had hand luggage so wasn't too badly affected, but...