Nuneaton's one and only ticket machine was out of order today with a sign on it telling you to use the ticket office or buy on the train.
Only one ticket counter was open. but that's an improvement. For the past year or more, the ticket office is frequently closed during posted opening hours "due to staff shortages" and London Midland never given any warning of this on their website. You won't know about it until you turn up and find it shut.
I'm wondering what the situation is for people turning up to collect already purchased tickets for immediate travel when the ticket office is shut. (I could potentially be in this situation myself on Sunday if the machine has not been fixed and the ticket office is closed.)
Telling passengers to buy a new ticket on the train and then reclaim the cost would involve the passenger in additional time and expense which would not be recoverable, so that seems wholly unreasonable. Besides which, some passengers may not have the means/credit to purchase a new ticket.
I'd like to think common sense would prevail and on-board staff would allow passengers to travel the first leg of their journey and collect the tickets then, but I rather suspect that this will not happen.
Only one ticket counter was open. but that's an improvement. For the past year or more, the ticket office is frequently closed during posted opening hours "due to staff shortages" and London Midland never given any warning of this on their website. You won't know about it until you turn up and find it shut.
I'm wondering what the situation is for people turning up to collect already purchased tickets for immediate travel when the ticket office is shut. (I could potentially be in this situation myself on Sunday if the machine has not been fixed and the ticket office is closed.)
Telling passengers to buy a new ticket on the train and then reclaim the cost would involve the passenger in additional time and expense which would not be recoverable, so that seems wholly unreasonable. Besides which, some passengers may not have the means/credit to purchase a new ticket.
I'd like to think common sense would prevail and on-board staff would allow passengers to travel the first leg of their journey and collect the tickets then, but I rather suspect that this will not happen.