No, NRES is absolutely terrible for this and a lot of people were very vocal about it at the station. I could at least work out it was going to be bad from the arrivals board, but it is very bad to show trains on time when the corresponding inbound is running 30(+) minutes down
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Snow related disruption (Jan 2013)
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No, NRES is absolutely terrible for this and a lot of people were very vocal about it at the station. I could at least work out it was going to be bad from the arrivals board, but it is very bad to show trains on time when the corresponding inbound is running 30(+) minutes down
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michael769
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This problem is happening because the ToCs are not entering cancellation and delay information into LENNON in time. It's something Passenger Focus have raised pretty much every time there is major disruption.
Why are they not doing this? Are they over streched. Surely investment should go in to this as well as the railways themselves. I'm a big believer in getting out information to people. It certain defuses situations on the ground.
For example this morning a tube to Harrow and Wealdstone was shown at Wilesden Junction as due in after the tube that follows it. It must have been cancalled. When I accidentally got out at Kenton, it was still be being shown but not on the screen that the staff use. The lady had to come out of the office to understand what I was on about. I was just asking if it would run because if not their was a gap of 15 minutes.
Of course the Bakerloo line was running normally but that's another question for anothe time regarding in which conditions tube lines are classed as having minor or sever delays.
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Euston is perticular bad for changes to departures. The other day the 8.24 to Milton Keynes train was listed as on time, yet they only announced it's platform just under 2 minutes before it was due to leave. This isn't uncommon, although clearly doesn't happen every morning..
Surely if they want the trains to leave on time with passengers on board, they need to announce the trains and their platforms more than 2 minutes in advance of their departure time. As it was the train left 2 minutes late but it's depature time was listed as on time when the announcement was made.
Apparently London Midland are running a good service according to National Rail Enqueries. That's amusing, given the weather and fact many trains are cancelled or just listed as delayed. Tring train from Euston 4 minutes late. I expect it to soon go into delayed mode and missed it's monitoring point. Still no reply to my tweet question from London Midland or Southern. I sent it at least an hour ago.
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cjohnson
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Southeastern have gone into "commuters, go home now!" mode. Southern and SWT seem to be coping more or less OK with their severe weather timetables.
In another thread when I asked about services being linked, I was told that software could do it - but it's over and above the standard set up (i.e. extra money).
I've raised this with FCC and they say it can't be done (but can't seems to mean don't want to/can't afford to) as it would really make a difference to the information given to people. The CIS would automatically show delays, as it's quite obvious that if your inbound train isn't coming - your outbound service that isn't on the platform isn't going to leave on time (with the only sign of there being a delay to Joe Public being when the time passes and it goes to 'Delayed' or 'Estimated <departure time> +nn minutes'.
Not on the West London Line. But you'd be blissfully unaware unless you look at station deapture boards online because it's only got minor delays according to Southerns service indecator!
Anyway I'll stop going on about it. If they hold any consultations into this and want public opinion and I happen to notice it is going on then I'll pass on my views.
This happens constantly and is a big bugbear of mine. I've taken to using the ARRIVALS board at the station I leave from instead of the DEPARTURES board these days because the XC services will always show as 'On Time' even when the inbound service its formed of is cancelled or 60 late or whatever. Very frustrating. Numerous times before I realised this I've set out to the station for a train thats 'On time' only to find not only is it cancelled but it was obviously not going to run since before I even bothered to leave the car behind and go to the station.
12CSVT
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And that was enough to screw things up completely.
A 319 unit with its brakes jammed on; took almost 2 hours to move out the way.
RailwayDan
Member
Just arrived into Manchester Piccadilly on the 14:00 Euston service.
Train was 125 minutes late, but announcements were good. Several problems including points at Colwich and a diversion through Stafford.
Train manager said that tomorrow would be a reduced service as today had damaged a lot of their trains.
Does anyone know what kind of damage could be caused to a 390? It looked pretty beat up after I got off.
Train was 125 minutes late, but announcements were good. Several problems including points at Colwich and a diversion through Stafford.
Train manager said that tomorrow would be a reduced service as today had damaged a lot of their trains.
Does anyone know what kind of damage could be caused to a 390? It looked pretty beat up after I got off.
87015
Established Member
London Bridge was a complete shambles for the PM as well. At 1725 the last train on dep board page 2 of 2 was the cancelled 1723 Littlehampton, so you had no idea what was (or generally wasn't) going anywhere.
Another sadly predictable day for the industry to demonstrate its levels of uselessness.
I seem to remember they were having problems with ice being whipped up and smashing the outer skins of the windows. Max 100mph then for a Voyager at least.
Now a single problem at Waterloo. 4 platforms closed, although one just reopened. Information only available on journey check or tweeter but not NRE.
It actually helped me advice was able to get the late running 18.22. Had it been in time I'd have had to wait 28 minutes for the next one.
Today I made a point of traveling on fast trains during peak rush hour which were stopping at Clapham Junction. It won't make any difference but it was my way of saying please could you improve the inferstruchure this can happen every day.
Not sure what the benefit of stopping there during the snow fall was above any benefit any other time. Certainly plenty of people getting on at Clapham Junction and some getting off. Good considering not everyone would have been aware that trains were stopping there today.
It actually helped me advice was able to get the late running 18.22. Had it been in time I'd have had to wait 28 minutes for the next one.
Today I made a point of traveling on fast trains during peak rush hour which were stopping at Clapham Junction. It won't make any difference but it was my way of saying please could you improve the inferstruchure this can happen every day.
Not sure what the benefit of stopping there during the snow fall was above any benefit any other time. Certainly plenty of people getting on at Clapham Junction and some getting off. Good considering not everyone would have been aware that trains were stopping there today.
D1009
Established Member
You have to be careful about that though, in times of disruption trains are not always formed of their booked incoming working.
Because for example on the SWML what would normally be called fasts, smi-fasts and slows have all been abandoned in favour of an alternating service being made up of the semi-fasts and slows. i.e. all station Bournemouth - Brockenhust on 1 service and all station Brockenhurst - Basingstoke on the other, with both stopping at Woking and Clapham. If that makes any sense.
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Why not investigate Virgin's website?
ushawk
Established Member
I'm due to be going to Birmingham tomorrow but might not go because of the weather.
Virgin are giving refunds for tomorrow and told me that Southern should give me a full refund as they have requested. Southern however have refused a refund as the ticket is already printed.
Basically, where do I stand and who is right/wrong ?
Virgin are giving refunds for tomorrow and told me that Southern should give me a full refund as they have requested. Southern however have refused a refund as the ticket is already printed.
Basically, where do I stand and who is right/wrong ?
D1009
Established Member
If Southern have sold you a ticket for a service Virgin are indicating cannot be provided, I'd have thought you would legally be entitled to a refund. Have you contacted Southern's customer services department about the issue?
Looking at the NRE live departure boards for Euston, it has the 21.40 to Manchester due to leave 45 minutes late, but it regains 6 minutes by Stoke, then another 3 minutes by Macclesfield and another 3 by Stockport.
How likely is that, even in good weather conditions?
Is there that much slack in the timetable? Maybe less trains in front of it to hold it up? Or wishful thinking by NRE?
How likely is that, even in good weather conditions?
Is there that much slack in the timetable? Maybe less trains in front of it to hold it up? Or wishful thinking by NRE?
ushawk
Established Member
Sent them a tweet on Twitter to try and get a faster answer and they said the above, but it contradicts what Virgin say and they said they contacted Southern about it. I think it's a bit silly that if you buy in advance at a station you can't get a refund, but if you book online you can - that's what I'm getting from Southern.
Good that Virgin have also removed restrictions, but Southern haven't so I can't travel any earlier - it's just all bad at their end. Booked on the 12.23 out of Euston and on a strict time limit in Birmingham. Will have to wait it out until the morning.
ushawk
Established Member
Which is why i want to travel earlier, but for the reason said above, i cant !!
Oh good, that wasn't on there earlier.
ushawk
Established Member
Cant get any info for tomorrow, only NRE twitter accounts remain active but (so to speak) snowed under and phone lines are all closed so there is no source of information.
Seeing as i need to leave early, a lack of clear information is very noticable, all Southern have said for tomorrow is "a normal service will run", nothing else at all, seem oblivious to the fact everything else is going wrong.
Due into Birmingham at 13.50ish - slow running will delay it by an hour or so, making me too late for what i need to do - the delay claims are almost certain !!!
Seeing as i need to leave early, a lack of clear information is very noticable, all Southern have said for tomorrow is "a normal service will run", nothing else at all, seem oblivious to the fact everything else is going wrong.
Due into Birmingham at 13.50ish - slow running will delay it by an hour or so, making me too late for what i need to do - the delay claims are almost certain !!!
Fgw found another twitter downfall today whilst providing their snow info. They got sent to twitter jail.
Twitter jail for this unaware is a temporary ban on tweeting when you exceed a set number of tweets in a set period. I believes its 100 tweets in 1 hour or 1000 tweets in 24 hours.
Twitter jail for this unaware is a temporary ban on tweeting when you exceed a set number of tweets in a set period. I believes its 100 tweets in 1 hour or 1000 tweets in 24 hours.
ushawk
Established Member
The same happened to Southern......twice. Why they havent set-up a back-up account already ive no idea.
Restrictions still apply tomorrow for Southern, so me making my event in Birmingham will be incredibly tight tomorrow.
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