Hello all,
It seems the Delay Repay system is open to abuse from Season ticket holders (i.e., claims made for relevant delayed journeys that haven't actually been made). Is there any way for TOCs to verify that the claimant actually made he journey and is anyone aware of an cases where prosecutions for fraud have been mounted? I wonder how abused this system is and whether TOCs are clamping down on this?
To ward off accusations of this on my own part, I live in a very well connected part of London and, barring the recent snow disruption, it is nigh on impossible to be over 30 mins late! I am, though, aware of commuters that live further out where half-hourly services predominate. Here, cancellation of one service may produce claims from those who may not have been inconvenienced by the cancellation.
Thanks!
It seems the Delay Repay system is open to abuse from Season ticket holders (i.e., claims made for relevant delayed journeys that haven't actually been made). Is there any way for TOCs to verify that the claimant actually made he journey and is anyone aware of an cases where prosecutions for fraud have been mounted? I wonder how abused this system is and whether TOCs are clamping down on this?
To ward off accusations of this on my own part, I live in a very well connected part of London and, barring the recent snow disruption, it is nigh on impossible to be over 30 mins late! I am, though, aware of commuters that live further out where half-hourly services predominate. Here, cancellation of one service may produce claims from those who may not have been inconvenienced by the cancellation.
Thanks!