If you have a complaint, never swear, it weakens your argument. If you are polite but firm then the staff can't ignore you so easily. I saw a friend do that once when he missed his train because the timetable had been printed incorrectly for the engineering works and he had followed the timetable. I can't remember if there had been a later one.
I know another time he and some other friends had to get a taxi and claim it back because of a timetable printing error and missing the last train during engineering works. Again the wrong timetable had been printed online. So as I said in such cases one should always be firm but never swear. It works so much better that way.
However unfortunately a certain number of people don't seem to get that point and swear. I once missed a train and swore and then apologised, although I wasn't even swearing at the staff.
I know another time he and some other friends had to get a taxi and claim it back because of a timetable printing error and missing the last train during engineering works. Again the wrong timetable had been printed online. So as I said in such cases one should always be firm but never swear. It works so much better that way.
However unfortunately a certain number of people don't seem to get that point and swear. I once missed a train and swore and then apologised, although I wasn't even swearing at the staff.
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