Lm2606
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ModernRailways
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Hilarious! I can't imagine how embarrassed those staff members are, will no doubt be getting the p**s taken out of them of fellow staff :P
They look so scripted too! I've seen a few of those whilst they've been working and they don't look as cardboard-y! There didn't seem to be much emotion and it was very hail corporate.
Rob was the only one who stood out as being genuine, although his quote of 30% more staff seems to be a lie. It would be more like 15-20% increase.
They look so scripted too! I've seen a few of those whilst they've been working and they don't look as cardboard-y! There didn't seem to be much emotion and it was very hail corporate.
Rob was the only one who stood out as being genuine, although his quote of 30% more staff seems to be a lie. It would be more like 15-20% increase.
Lm2606
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I agree
I'd personally from my very regular experience using the service at varying times of day and night disagree with much of what those clips talks about.
Friendly and approachable staff are few and far between - most often they are more concerned with playing on their phones or talking in groups, doing very little. You've then got the whole "how many staff does it take to run an automatic gate-line" situation. Very few staff genuinely seem to display pride too. The fact also remains that the majority of stations and trains have no staff (except the operator on trains).
Cleanliness - Yea, right. I've even seen Metro staff dropping litter or cigarette butts just outside the stations. Many of the trains are full of litter, there seems to be no effort to deter people putting filthy feet on seats. I appreciate this is very much a never ending task, but the point remains. White flooring inside the refitted trains was a bad idea here too.
Reliability - Everyone on here knows there are some serious issues here, although granted efforts are being made.
And as for the asset renewal project, we're currently going to see 4 sets from the fleet not be refitted, other projects such as gating have been scaled back and are late with poor implementation, and other aspects have been dropped completely.
The idea of the videos is nice, but before you can showcase such things they actually need to be in place. The parts about check-in/check-out with Pop being a cost saving exercise for the customer are also borderline offensive given the teething problems this has seen.
I'm sure many here will disagree, but this is just my two cents given the levels of service I've seen on other local rail networks.
Jon
Friendly and approachable staff are few and far between - most often they are more concerned with playing on their phones or talking in groups, doing very little. You've then got the whole "how many staff does it take to run an automatic gate-line" situation. Very few staff genuinely seem to display pride too. The fact also remains that the majority of stations and trains have no staff (except the operator on trains).
Cleanliness - Yea, right. I've even seen Metro staff dropping litter or cigarette butts just outside the stations. Many of the trains are full of litter, there seems to be no effort to deter people putting filthy feet on seats. I appreciate this is very much a never ending task, but the point remains. White flooring inside the refitted trains was a bad idea here too.
Reliability - Everyone on here knows there are some serious issues here, although granted efforts are being made.
And as for the asset renewal project, we're currently going to see 4 sets from the fleet not be refitted, other projects such as gating have been scaled back and are late with poor implementation, and other aspects have been dropped completely.
The idea of the videos is nice, but before you can showcase such things they actually need to be in place. The parts about check-in/check-out with Pop being a cost saving exercise for the customer are also borderline offensive given the teething problems this has seen.
I'm sure many here will disagree, but this is just my two cents given the levels of service I've seen on other local rail networks.
Jon
Lm2606
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Thanks for your input and I'm sure others share the same.
ModernRailways
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That last sentence is wrong. I doubt anyone could disagree with you! Everything you have said is correct!
Last night was the first time I had seen a member of staff be very friendly! Having a good chat with some passengers, when he got off one of those who he was talking to said 'He was nice, makes a change to the usual grumps.'
Reliability on the whole is superb now, with most delays being caused by people messing around, or 'Police Incidents'.
Pop Card is a shambles, they were supposed to be all up and running by Easter I've only seen 1 gateline active in that time. I've probably on seen the gatelines active 5 or 6 times this whole year! They seem to be using them in the peaks but outside of that they've forgotten about them!
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alexdodds
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I have lost count with the amount of lies in them videos. Cos of that pointless photo policy I see metro staff as a danger to enthusiasts. I never see a smile on a metro staff member for starters.
I use the metro quite frequently, not had too many reliability issues but some of the staff are rather unfriendly. I've had issues with the gates, having a Pop card with a bus issued paper ticket [Under 16 CAT] means that I can't use them so I have to be let through. Staff tend to seem rather reluctant to do this, and I've even had one member of staff at Central complain at someone she was talking to on her mobile about how 'stupid' it was that I had to be let through.
Some of the stations are quite grim, Gateshead feels quite worn and it seems to take an age to get from the platforms up to the bus station, too :P.
Some of the stations are quite grim, Gateshead feels quite worn and it seems to take an age to get from the platforms up to the bus station, too :P.
robertclark125
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I was always surprised that Gateshead Metro was never refurbished at the same time the bus station was rebuilt. A missed opportunity there.
ModernRailways
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Either then, or with the new Trinity Square development!
To be fair, regarding the trains, some effort is being made to get them clean, especially with the floor, it seems a stronger product is being used for the shine on the floor as you can really tell when the floors has been recently cleaned and both the refurb and non refurb sets and they do look quite smart when they are properly cleaned.
stations do get cleaned but like the train floors, probably not as often as they should be but I do feel passengers have to take the blame also for leaving litter and what not if a station is untidy, my biggest gripe is etching marks and I feel more effort should be to have these removed more quickly, Pelaw is a horrific mess when it comes to etchings for example.
Regarding staff looking miserable, I do share the observation that they don't seem the happiest bunch however I have not had a bad experience with them, same with ticket inspectors and the ones that hate these people tend to be the ones who get caught without a ticket.
Those videos do (sadly) seem to be a bit scripted but you can't fault them for trying really.
stations do get cleaned but like the train floors, probably not as often as they should be but I do feel passengers have to take the blame also for leaving litter and what not if a station is untidy, my biggest gripe is etching marks and I feel more effort should be to have these removed more quickly, Pelaw is a horrific mess when it comes to etchings for example.
Regarding staff looking miserable, I do share the observation that they don't seem the happiest bunch however I have not had a bad experience with them, same with ticket inspectors and the ones that hate these people tend to be the ones who get caught without a ticket.
Those videos do (sadly) seem to be a bit scripted but you can't fault them for trying really.
ModernRailways
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I believe the cleanliness of surfaces is because trains are starting to undergo their annual 'major deep clean'. In a few weeks those same trains will be scruffy again!
Of course, but its only natural that will happen, especially when the deep floor clean only occurs a certain number times of the year, something which I said should be changed and the floors should be properly cleaned more frequently, especially during the summer months where there is no messiness from gritting salt.
Floors should be done on each evening if there has been a spill etc, otherwise they are cleaned once every two weeks. Old floors are polished every 56 days usually.
White was never a sensible colour to have for a floor. It doesn't take a genius to know this, but for whatever reason Nexus decided it would be a good idea.
White was never a sensible colour to have for a floor. It doesn't take a genius to know this, but for whatever reason Nexus decided it would be a good idea.
Lm2606
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ModernRailways
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Every two weeks????????????? I'm not sure if I'm unlucky but I have only ever seen a clean train floor after it's been polished and that's normally because it's noticeably cleaner!
I imagine the floor was to try and match the cheap looking white internal plastic walls.
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