Premier Express catering future
Rumours have been circulating that first class was to be withdrawn from Holyhead - Cardiff and return Premier Service, and catering reduced to microwaved meals, with Friday 12 December as the last day of the full service with travelling chef.
Gareth Peate, organiser of the recent petition against this, writes to tell us that he in contact with ATW directly, who have taken concerns on-board but not made any formal comment, and with some of the on-board staff. It seems that two or three weeks ago the on-board chefs were told that they would no longer be needed after 12 December, which looked very much as if the fate of the meal service had been decided. However, it now seems Arriva have had a change of heart, and the chefs have been told they'll be needed for the foreseeable future. In addition, the service is still advertised as having first class dining in the new December timetables. It would seem that the First Class is to be kept, but re-branded as 'Business Class' for the benefit of those (MPs for instance) who are not allowed by their employers to charge First Class to their expense account.
On 1 December, Welsh Government Minister for Transport Edwina Hart sent a letter to all Welsh Assembly members:
We have been working with Arriva Trains Wales to improve the catering provided on this service. From 15 December, 2014, first class will be re-branded to business class with a catering service in keeping with the needs of business travellers. A range of hot meals will be served by a travelling chef and will be available for all passengers using the service. There will be a new, more extensive and flexible menu range and three course meals will be available in the evening and either a continental breakfast or hot breakfast rolls provided in the mornings.
Business class passengers will have their meals served at their table, as part of the ticket price. Standard class passengers will be able to purchase any of the food options, as at present. Standard class passengers will also be able to pay a supplement to upgrade to the business class carriage. Arriva Trains Wales have provided assurance that there will be no staff redundancies as a result of these changes, and it will improve the marketing and promotion of the service to generate additional patronage.
Clearly there have been some last-minute negotiations taking place. It is interesting to see it written down that standard class passengers can 'purchase any of the food options.' We look forward to sampling the new, improved, service which does look promising.