Mod Note: Split from this thread.
Heres how they dealt with my complaint (so far - I'm not done yet).
Be warned - there are sixty pages!
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Files Here:
texts.pdf - This will be replaced in due course
1_initial_letter_of_complaint_plus_journey_plans_and_ticket_scan.pdf
2_correspondence_log.pdf (use texts.pdf for now).
3_court_claim.pdf - These are the particulars of the court claim
4_correspondence_log_2_between_case_logged_and_case_defended.pdf
5_court_defence.pdf - This is the defence that was filed with the court on c2c's behalf.
6_correspondence_log_3_after_case_defended.pdf : This is all the correspondence that I have since the case was defended up to and inclu
7_letter_of_apology.pdf