That's not going to help me the next time I renew. It appears at my work that Trainline has renewed their contract to provide corporate rail tickets and part of the deal is that all season ticket loans must be used to purchased season tickets via Trainline. The natives are going to be very restless very shortly - as lets face it, no one in their right mind purchases a season ticket (or any personal rail ticket) from Trainline.
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Dispute SWT refusing to change demagnetised ticket.
- Thread starter pethadine82
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That's not going to help me the next time I renew. It appears at my work that Trainline has renewed their contract to provide corporate rail tickets and part of the deal is that all season ticket loans must be used to purchased season tickets via Trainline. The natives are going to be very restless very shortly - as lets face it, no one in their right mind purchases a season ticket (or any personal rail ticket) from Trainline.
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RailUK Forums
Could they not make a national database? Imagine if the BTP was run by each rail company and didn't corporate with one another?
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Like most things, it can be done if enough money is applied to it. The question is, what's in it for them to make spending the money worth while?
I think Trainline's services and costs to business are significantly different to those available to the general public.
Indeed they are. As an example we can don't pay the £10 charge to refund unused ticket or change Advance tickets to another date/time.
Tetchytyke
Veteran Member
They are kept on a database, but the database is held by the TOC that you buy the ticket from. There are legal implications about data sharing between different companies.
pethadine82 said:
You're not in a difficult position at all, you just have to go to Marylebone to get them to reissue it. This is because you chose to buy the ticket from Chiltern, because of the benefit they gave you. It'll take them minutes. The only issue is that you can't be bothered to do it (though trekking to Marylebone didn't seem such an issue when you got free travel as a reward...).
The TfL conditions of carriage are here: http://content.tfl.gov.uk/tfl-conditions-of-carriage.pdf
TfL said:
Legal but hardly insurmountable.
No, they aren't insurmountable. But I ask again, what's in it for the companies to put the work in?
How about customer service for a start? It's supposed to be a *national* rail network, after all. Your argument is one step away from 'what's in it for TOC A to sell TOC B's tickets'?
The fact that TOC A gets a percentage of selling TOC B's tickets.
But the TSA is a system they inherited. I'm fairly sure that if the railways were started again from scratch they would go back to the status that existed pre-nationalisation where Company A's tickets often weren't valid on Company B's trains.
As to the customer service argument, how often do passengers want to buy season tickets from a station that they aren't anywhere near? I'm willing to bet that 99% of season tickets are bought from the closest/most convenient station to the purchaser's home or place of work.
pethadine82
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With all due respect Artic Troll, I have not used Chiltern Railways since I moved out of the area.
I have had some very difficult and personal decisions to make and I find your comments offensive.
Its not I cant be bothered to get to Marylebone, I wish I could but due to my personal circumstances its not an option.
The whole issue is about revenue as I found out when I spoke to the revenue protection officers who understood my plight.
Is there anyone higher up in SWT management or Chiltern that can help?
TOCs keep promoting how it's easier to buy your ticket online.
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Flamingo
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So ticket office queues are reduced and less are needed (but that's off-thread...)
I don't see how it's all about revenue.
Surely it's that SWT don't have the information to check out your ticket (they can't tell if it's been reported as lost or stolen, for example).
In an ideal world they would be able to do this, but I can't see them doing unless it's in a new franchise specification or the DfT were to stump up the cost of doing it (which is unlikely).
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Well in that case I suppose you can consider your problem solved. If you've got a problem with your Mercedes-Benz car, you're not going to get it checked with Audi as they probably won't be able to fix anything. And it will certainly not be Audi's fault. It also won't be Mercedes-Benz's and Audi's fault if you can't get to a Mercedes-Benz dealer. Same thing.
You seem to be travelling through London a lot, as far as I'm concerned Marylebone station is in London, so where is the difficulty in going there for just a few minutes ?
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I believe SWT can't even check at ticket offices if a ticket was purchased online from SWT because Trainline fulfil their online orders and so it's not on their databse. That may have changed in more recent times though.
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Tetchytyke
Veteran Member
You're in London with a ticket that can get you to Marylebone to get it re-issued. It is a 10-minute tube ride from Waterloo to Marylebone. I fail to see how any "personal circumstances" mean you have the time to repeatedly argue about it at Waterloo and London Bridge tube barriers but not to get on a tube train four stops to actually sort it out.
It is a consequence of who you bought your ticket from, and you said you chose that retailer because of the free weekend travel to the Midlands. It isn't SWT's problem because they're not the retailer. You've been told what the solution is.
Bletchleyite
Veteran Member
Perhaps the OP would tell us why it is not an option when a commute is? Is the OP perhaps a wheelchair user? If so, there is the option of a bus, or perhaps write to Chiltern and ask for assistance or a suggestion.
And once it expires, buy the next one from SWT.
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And once it expires, buy the next one from SWT.
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I also fail to understand how the OP cannot get to Marylebone station given the above, and, indeed, why this thread is still going when the solution is clear.
Deepgreen
Established Member
Who told you that ?!
--- old post above --- --- new post below ---
It does make it very difficult to assist when the OP has been so vague about his/her situation which seems to be so bizarrely restrictive.
cjmillsnun
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Agreed. Take 1/2 hour out of your journey to get this sorted OP.
Flamingo
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Maybe the ASBO inculdes not entering the area? Just a thought
Maybe the ASBO inculdes not entering the area? Just a thought
That would make use of the Chiltern "perk" that the ticket was apparently originally purchased to gain access to rather difficult....
That would make use of the Chiltern "perk" that the ticket was apparently originally purchased to gain access to rather difficult....
They could catch the Underground to West Ruislip
pethadine82
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I cannot say why for personal reasons, and i am certainly not posting that on a public forum.
I have spoken to a solicitor regarding this and as I have made reasonable steps to try and rectify the situation, if it ever did go to court, he would be willing to take the case on a no win no fee basis.
I had to get a changeover when I moved out of the area.
Chiltern were useless with that as there was no one trained every-time I went there to do it. That took 4 attempts. totally unacceptable.
I have spoken to a solicitor regarding this and as I have made reasonable steps to try and rectify the situation, if it ever did go to court, he would be willing to take the case on a no win no fee basis.
I had to get a changeover when I moved out of the area.
Chiltern were useless with that as there was no one trained every-time I went there to do it. That took 4 attempts. totally unacceptable.
Bletchleyite
Veteran Member
Then I doubt the thread will be able to continue any further. The fact is that your remedy is to visit a Chiltern Railways station. Unless you have been banned from all of their stations (if that is the case I hate to think what you will have had to do to end up in that position, given that passengers who conduct themselves appallingly are not typically banned from an entire TOC) that is in some way going to be possible.
It won't go to court, because the ticket is still valid. You will simply have to put up with the inconvenience of queueing to be let through the manual barrier if you are unwilling to take the required steps to resolve the situation.
If that is true it is a bit poor, and so you may get somewhere if you write to Chiltern directly.
I know that Chiltern took on a significant number of new staff for Marylebone, Bicester Village and Oxford Parkway last year, but there should always have been at least one experienced member of staff around to support them, so I'm unsure why it would have taken four attempts to get a changeover...Twice I could understand, so as to avoid holding the queue up if they were to calculate it on the spot.
As for the encode exchange issue, personally I would only direct someone to the original retailer is if the ticket had faded to the point of unreadability and I was unable to find it on our Season Ticket Database. But that doesn't help you right now...
As for the encode exchange issue, personally I would only direct someone to the original retailer is if the ticket had faded to the point of unreadability and I was unable to find it on our Season Ticket Database. But that doesn't help you right now...
Haywain
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If the poster was expecting the Changeover to be done on the spot, and was asking at one or more smaller offices, it is quite likely there wouldn't have been anyone who felt sufficiently confident to do the transaction. Because they are complex transactions that are carried out relatively rarely, in my experience, even quite experienced staff can be concerned about getting them wrong. It's not just the calculation, but the issuing and accounting that can confuse.
There seems to be little point in allowing this thread to continue. Everything that can be said, has been said.
pethadine82, if you want the thread to be reopened so that you can update us all on any further developments, please let one of the forum staff know by PM. Thanks.
pethadine82, if you want the thread to be reopened so that you can update us all on any further developments, please let one of the forum staff know by PM. Thanks.
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