Some advice needed please.
I get the 22.45 Blackpool North to Manchester Airport service and alight at Chorley every week without any problems,however last night (15th July)was a nightmare.The destination display listed the train as stopping at Chorley as it also did at Preston.The train approached a red signal at Euxton junction and stopped for a couple of minutes.The guard then announced due to track problems the train was being diverted non stop to Manchester Picadilly and any passengers for Buckshaw Parkway, Chorley, Horwich Parkway, Bolton and Salford Crescent should proceed to the information point at Picadilly where arrangements would be made for onward travel back to our stations.
On arrival at Picadilly there was four of us,myself and three others for Buckshaw Parkway.The guard again told us the previous instruction.
On arrival at the information point there was no one about.After a bit of hunting around we saw a sole member of Northern staff.We explained the situation and he got on his phone.
He then explained to us that the planned works had been publicised and he could not do anything.He then wandered off and left us stranded.At no point at any station did i see a notice saying about the diversion.
After 5 minutes of talking to two nice British Transport officers he reappeared again only to tell us he wasnt going to do anything and told us to all to get a Taxi which we would have to pay for out or our own pockets.
I contacted Northern this morning to put a complaint in which was logged and the nice lady said she couldnt guarantee we would be refunded the Taxi fares even though she said we had been told the wrong information and the destination displays at Blackpool and Preston were incorrect.
I have visited Realtime Trains this morning and yes it wasnt scheduled to stop at those stations.
Any advice would be appreciated on where we stand.
Thanks.
I get the 22.45 Blackpool North to Manchester Airport service and alight at Chorley every week without any problems,however last night (15th July)was a nightmare.The destination display listed the train as stopping at Chorley as it also did at Preston.The train approached a red signal at Euxton junction and stopped for a couple of minutes.The guard then announced due to track problems the train was being diverted non stop to Manchester Picadilly and any passengers for Buckshaw Parkway, Chorley, Horwich Parkway, Bolton and Salford Crescent should proceed to the information point at Picadilly where arrangements would be made for onward travel back to our stations.
On arrival at Picadilly there was four of us,myself and three others for Buckshaw Parkway.The guard again told us the previous instruction.
On arrival at the information point there was no one about.After a bit of hunting around we saw a sole member of Northern staff.We explained the situation and he got on his phone.
He then explained to us that the planned works had been publicised and he could not do anything.He then wandered off and left us stranded.At no point at any station did i see a notice saying about the diversion.
After 5 minutes of talking to two nice British Transport officers he reappeared again only to tell us he wasnt going to do anything and told us to all to get a Taxi which we would have to pay for out or our own pockets.
I contacted Northern this morning to put a complaint in which was logged and the nice lady said she couldnt guarantee we would be refunded the Taxi fares even though she said we had been told the wrong information and the destination displays at Blackpool and Preston were incorrect.
I have visited Realtime Trains this morning and yes it wasnt scheduled to stop at those stations.
Any advice would be appreciated on where we stand.
Thanks.