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VTEC Delay in Delay Repay
- Thread starter westv
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Wallsendmag
Established Member
Yes they are
It is worth chasing these up - I had one request from September which when I called at the end of October had apparently been processed without informing me, they'd just neglected to send the check out (it came a few days later). I suspect such errors are also a result of staff being overworked.
devon_metro
Established Member
I had delay repay refunded to my bank account, but no email communication. Is this the new method?
Just checked my account. Same thing for me too.
mm333
Member
I'm still waiting for one from August. Have sent two chase-up emails and haven't heard anything except standard replies apologising for the delay in replying. Have escalated it to Transport Focus in case they can help.
Call them, it tends to speed up the whole thing and gets action far faster.
My delayed claim was from August and apparently they had 'forgotten' about a bunch of August claims.
blakey1152
Member
- Joined
- 5 Sep 2011
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- 450
Same here too...Money kindly refunded but zero correspondence - but at the end of the day that's fine. Would rather that than the other way around!!
PhilipRhayader
Member
I put in a claim to VTEC on 20/12 for a delay Durham to Edinburgh on 18/12. Received confirmation email of acceptance on 21/12 and that it would be paid into my account within 14 working days.
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