1200 Glasgow to Plymouth a cheeky 5 hours 35 mins late leaving Newcastle
I'm on that train. NCL was dreadful. There were no XC staff and VTEC staff refused to help as we have XC advance tickets.
We are trying to travel Newcastle-Tamworth-Nuneaton.
A XC train arrived on terminal platform 10 but the guard said it wasn't going next and we should wait on platform 3 and take a VTEC to York.
We boarded a VTEC on platform 4. Everyone was then told to get off as there was no driver.
We then boarded a VTEC on platform 3. Everyone was then told to get off that. This was by an off-duty VTEC staff member "from head office" who was on his way back from the football. All on-duty staff had vanished.
The boards showed a 19:26 to Birmingham but with no platform and timed as "Delayed". We then spotted the XC train on platform 10 departing. It was difficult to see from the other side of the abandoned VTEC train on platform 3 but it appeared to leave empty. Checking Real-time Trains showed this was actually the 19:26. It was never platformed on the boards and never announced.
A few minutes later another XC train started pulling into platform 5. Once again, this was not announced or listed on the boards. There was a mass stampede of passengers from platforms 3/4 across the bridge to 5 while lots of other passengers were coming the other way. The pushing, shoving and running was such that I expect a few people got injured or at least picked up some bruises.
The XC train ended up rammed full and was ready to go but we had another wait of over 30 minutes because, according to the train manager, no VTEC despatchers were available.
Some passengers from Scotland have been on the train a very long time, but XC is not exercising any duty of care by providing water and food.