Major Delays following 2 Broken trains near Berwick/broken down train near York 01/10

About 25 people getting taxis with destinations Oxford, Basingstoke, Euston, Swindon, Bristol, Cardiff, etc

Although our lift from station to home - my mum - has now gone to bed, we were told our taxi would only take us to home if it was closer than the station. Fortunately it is, but that seems unfair on those who are now going to have to pay for taxis from their final station.

If a guard physically locks a door OOU does it remove that door from the interlock circuit at all?

SpacePhoenix said:

If a guard physically locks a door OOU does it remove that door from the interlock circuit at all?

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Nope.

Crossover said:

That aforementioned 1V64 XC service from Edinburgh to Plymouth is currently approaching Burton-on-Trent a mere 360L - 6 hours in normal speak! Must be a little odd being at Burton now hearing announcements for the 173x service!

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Terminated at Brum. Cheaper to put everyone in a hotel than taxi them home.

Not a good day. Again.

Customer feedback form for those caught up in the delays yesterday

https://www.surveymonkey.co.uk/r/CX9BZ5N

Small piece in the local Newcastle paper

http://www.chroniclelive.co.uk/news...ons-lengthy-delays-newcastle-central-13702542

MKB said:

Although our lift from station to home - my mum - has now gone to bed, we were told our taxi would only take us to home if it was closer than the station. Fortunately it is, but that seems unfair on those who are now going to have to pay for taxis from their final station.

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I think it can vary - I have twice been put in a taxi to complete my journey where it was specifically said to be "to home address". Ultimately, the contract one has with the railways it to reach X station

IanXC said:

Nope.

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It can depend on the class/type of stock and also what sort of door or fault it is.

On more modern stock, there may be local isolation for specific power door controls, as well as remote unlocking/locking and overrides.

Obviously this may not be relevant in this case!

Crossover said:

I think it can vary - I have twice been put in a taxi to complete my journey where it was specifically said to be "to home address". Ultimately, the contract one has with the railways it to reach X station

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If there is a chance someone may share the taxi, or the town/village of the destination would not match a station address for audit purposes, it may be harder to get it to go to a home address.

It is also much easier to justify and verify why someone wants a taxi to a station on their ticket, rather than looking up everyone’s random street three miles away, to check that the railway replacement transport facilities aren’t being misused.

That being said, customer service skills on the day can be the practical solution, as well as basic set-in-stone TOC policies which may be part of a checklist for taxi ordering.

If anyone gave up travelling yesterday and you are going through Newcastle north or south be warned a tree on the line between Durham and Newcastle is causing further delays in both directions

Looking back at my earlier carreer, Sunday was always a risk day even without major engineering works. Staff and locos are not generally on hold and crew turns are relatively tight. Unless Sunday becomes another weekday, what happened will happen again, and possibly just as slowly.