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Regal Busways, Essex

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alex397

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Some of you may be aware of Regal Busways in Essex.

In the last 10-15 years or so, they had quite a large coverage in Essex, running mostly County Council contracts, and a few commercial routes, going to places such as Southend, Basildon, Harlow, Waltham Cross, Chelmsford etc.

I believe they lost a few contracts this year, and they have just announced they will stop operating quite a few routes in December. These are routes 1 (Chelmsford-Canvey Island), 3 (Chelmsford-Southend), B2 (Basildon area), and long school route 322 (Old Harlow-Saffron Walden) - I believe these are commercially operated. Routes 71/72 (Brentwood area contract) will pass back to Stephensons of Essex (they only won this route from Stephensons in September!).

This will leave them with only the following routes:
10/10A (Chelmsford-Pleshey) - infrequent 1-bus daytime service
104/106 - Basildon area hourly local service.
900 - Braintree Freeport shuttle bus.
They may also have some "closed door" school contracts, and they do operate private hire.

This is a great contrast to their recent history, where they had a wide coverage of Essex.

Regal have always been a "hit and miss" operator in my view - and probably more miss than hit.
While some of their buses look smart, most of them have usually been filthy, in various liveries, and battered bodywork, and often with A4 paper route numbers in the windscreen. They have repeatedly de-roofed buses under the same bridge in Chelmsford. Some of their drivers are very professional, with uniform and good customer service. But many are often wearing tracksuits and with poor communication.

It is unsurprising to see them cutting back. They have done very little to encourage passenger growth on their routes. For example, a recent evening council cotnract bus route in south-west Essex, the 250 between Loughton and Waltham Cross, was cut by the council over claims that not enough people were using it. There are now claims from local transport campaigners that many drivers did not issue tickets, and kept the money themselves, meaning council figures were skewed.

Will be interesting to see how much longer they will last.
 
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Anthony ross

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I personally can't see regal busways lasting much longer whenever I've seen there buses in service they always look like they seem better days
 

sjb-2812

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Some of you may be aware of Regal Busways in Essex.

In the last 10-15 years or so, they had quite a large coverage in Essex, running mostly County Council contracts, and a few commercial routes, going to places such as Southend, Basildon, Harlow, Waltham Cross, Chelmsford etc.

...

This will leave them with only the following routes:
10/10A (Chelmsford-Pleshey) - infrequent 1-bus daytime service
104/106 - Basildon area hourly local service.
900 - Braintree Freeport shuttle bus.
They may also have some "closed door" school contracts, and they do operate private hire.
...

Who runs the 565 from Brentwood to Bulphan now then?
 

ashworth

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The number 3 Chelmsford to Southend Service is the only bus service for visitors to Hyde Hall RHS Gardens south of Chelmsford. Very sad if this popular garden attraction can no longer be visited by public transport. Having said that, although the Saturday service has been reasonable at every 2 hours, the Monday to Friday service was very sparse with the only afternoon bus back to Chelmsford leaving Hyde Hall as early as 1443. I wonder if any other bus service could be diverted via Hyde Hall?

I remember when I visited Hyde Hall last summer that I stood at the bus stop outside Chelmsford Railway Station waiting for the 1100 which as it hadn’t turned up by 1115 I gave up and walked up to the bus station to think of an alternative day out. There was the number 3 still at the Bus Station with a queue of people boarding and left almost 30 minutes late travelling at a very leisurely pace with little concern of lateness by the driver. I must admit the driver was very helpful and told a number of us who got off at Hyde Hall not to miss the 1443 back and pointed out the bus stop for the return journey. I didn’t use it as with the late arrival I needed more time to explore the gardens. I remember walking a mile or two across a footpath and up a hill to the village of Woodham Ferrers where I got the First Essex 36 bus back to Chelmsford.
 

Lezlee

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Regal have given notice to cancel Route 10 (Temple Grove to Pleshey). Looks like there will only be 1 regular service route left, the Laindon circular, unless they are planning to give notice on that also.
 

Buggleskelly

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The only time I have used Regal Busways is when they're being used for the Greater Anglia rail replacement service between Shenfield and Ingatestone. And as someone said, the vehicles have all seen better days. They use various vehicles but it's usually a tired looking white coach which has definitely seen better days inside and out.
 

DragonEast

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Feel a bit sorry for Regal. I think they locked themselves into ECC contracts just before austerity kicked in and fuel rebates were slashed/delegated and became somewhat discretionary and the on-going cuts to passes income kicked in too. I've always suspected their model of small contracts spread throughout the county (many just covering unsocial hours) from a single depot was unsustainable - to use that ghastly buzz word - and amazing they kept it up for 5-7 years after ECC extended the contracts to pile on the agony. The 1 and 3 hardly constitute a commercial network to support the rest, especially in competition with the First X30 for Southend-Rayleigh-Chelmsford trips (and they're hardly the brightest sparks either). (I think they were both ECC contracts until a couple of years ago, and rather wondered if Regal took them commercial to keep them out of the hands of the devil). It'll be interesting to see how First fare having taken on contracts with a commercial risk on fares - Essex CC aren't known for their generosity, rather the opposite, a bit of sharp practice (no criticism there, they are dealing with commercial entitles after all). But generally contracted services have gone to the operators with the local depots, which makes sense even if it leaves us posters unemployed. The trouble with Waltham Cross/Abbey is there aren't any local depots. (Apart perhaps from newbie EOS, who do seem to be trying though I'm not sure the JR-promoter EFTAG want to credit it too much). Unfair, probably. Unlawful? Well they can just change the rules.
 
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Z12XE

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If you go to the find registered bus services site, all Regal bus routes have been cancelled, those left seem to have a finish date of around Christmas, with the last to finish being the Freeport Shuttle in January 2018.
 

DragonEast

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What is happening to the school services?

The interesting question might be who'll be the beneficiary? My guess would be Stephensons, if someone can be found to meet the bill. (Not a pun, but it could be!). If anyone needs to step in at all, I'm not sure Regal ever found a niche in Essex. The sort of problems that might be replicated around the country if, as I suspect, the future economy doesn't have the passengers running for the buses.

I suspect that, if as I believe Regal moved their business from the south coast specifically to take advantage of Essex tender opportunities, they weren't over-popular and, as the old saying goes, you need a few friends left at the end. Something others might learn, perhaps? On the other hand, we all get older and retirement is an attractive option (as I've found) so change will happen anyway!
 
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Z12XE

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At the moment the website only suggests that some routes are ending, yet that they've cancelled all the routes suggest otherwise, unless they are waiting to see who will take them over before announcing the end?

I suspect its the multiple council contracts that have kept the bus side going over the years, whilst they probably didn't get very rich of them, its been an income now that most of those have gone and in a lot of cases the councils simply haven't re-awarded them in the same way (heading toward more demand responsive services etc or removing rural routes) a lot of the business was lost in one go. I guess the only other thing that keeps them going is the vast work that Abellio provide them for Rail Replacement work.
 

DragonEast

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It's always an easy knee-jerk reaction to blame the Council. Essex, I think, didn't increase their contracted fares for 5 years, and only cut services where the subsidy per passenger was more than £5 per journey (more than most local fares and that excludes the subsidy on concessionary fares). Regal lost a lot more routes to other operators in tenders. Sorry but if an operator can't make a go of it in that situation, then I find it difficult to see how it's the Council's fault? It may be nice to be paid for running empty buses, but it's difficult to see the point beyond pure nostalgia. That being said I'm sure Regal aren't the only ones having difficulty maintaining the fleet, admitted in their website announcement; and you don't have to be a small operator either!

What I think is now apparent is that contracts aren't written in stone. Ops have to review and adjust their contracted services as much (maybe more) than their commercial ones. Perhaps Regal were late to the party?

But there are plenty (perhaps most) ops who make a decent living out of private hire, some with ancillary businesses like dealerships. (No indication I can see yet about the future of Regal Explorer, their private hire subsidiary). Those that don't, struggle more or less. Even Arriva and Stagecoach have express services and don't rely wholly on local buses, where they are very selective. The old adage of choosers and beggars comes to mind.
 
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Anthony ross

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I'm actually beginning to wonder whether regal have surrendered or surrendering there Essex county tendered routes voluntarily or if the council has had something to do with them surrendering them
 

DragonEast

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I'm actually beginning to wonder whether regal have surrendered or surrendering there Essex county tendered routes voluntarily or if the council has had something to do with them surrendering them
I see no evidence of anything underhand. But at least on the 1 (originally tendered around 2005 I think) I understood the Council supported the acquisition of the buses (the Essex Pullman branded) as I believe they do now for P&R, so it perhaps would not be surprising if, without increasing passenger usage, Regal -or anyone else- would have problems with vehicle replacement when the time came. (Whether the time has come rather early I can't say, but that wouldn't be down to anything the Council did). I can't see anything surprising either in Arriva taking back Harlow town tendered services as they have the garage in the town, similarly First the evening and Sunday services where they operate daytime services in mid-Essex. If they hadn't got their act together that would have been surprising! (I could see why the loss of the fuel rebate would have affected things though, assuming they could have taken advantage of that towards the dead mileage to and from the start and finish of the widely spread scheduled contract journeys, and hence why the operators with the local garages now tend to win the local tenders). That leaves the non-financially viable services on the maximum £5 per passenger journey subsidy we know about - very transparent criteria for a Council whatever its merits, although admittedly introduced since the penultimate tender round; the commercial 3 which surely can't stand alone, the 71/2 reverting back to Stephensons (may be by agreement) and the 10, which we know was to be withdrawn on viability grounds before Regal negotiated a reduction in the re-tender price. Maybe I've overlooked something, but I really can't see anything to be suspicious about in any of that! And does the Freeport shuttle compete with scheduled services anyway - commercial subsidies tend always to be time limited, at least where retail or housing developers are concerned, as others will find out!
 
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Volvodart

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http://www.echo-news.co.uk/news/156...t_a_blow_as____lifeline____bus_company_shuts/

Elderly are dealt a blow as ‘lifeline’ bus company shuts

Emma Robinson
Reporter

Fears have been raised that elderly people could become isolated after a bus company announced it would cease trading.

The Echo can reveal that Regal Busways will no longer operate as of December 31, leaving the future of a number of their routes across Basildon, Castle Point and Southend unresolved.

As a result, the company will stop operating all of their services, including some contracted by Essex County Council contracted services.

A total of seven routes will be stopped, including the 104/106 service from Langdon Hills to Basildon, which residents fear will leave the elderly community isolated.


Kerry Smith, county councillor for Westley Heights in Basildon, said: “I have been contacted by two old age pensioners, and they are both devastated.

“It is hugely concerning to hear about residents basically being cut off by a lack of public transport.

“These two use the bus service a number of times a week, and say it is always busy, but it is a lifeline for them.

“Are they supposed to rely on lifts from family, or pay out for a cab every time they want to go anywhere.

“Or are we asking them to walk during the cold winter?

“If you cannot get a bus into town, then you are stuffed, how will they get to the hospital or to appointments?”

A recent review of the service saw the withdrawal of the number one route, from Canvey to Writtle, the B2 from Shoebury to Festival Leisure Park and the number three from Southend to Chelmsford.

The number one and B2 will no longer run on December 22 and number three on December 23.

While a final date has yet to be released, the 104/106 from Langdon Hills to Basildon, passing through Laindon, will cease operation by the time the company stops operating after Christmas.

County councillor Ray Gooding, responsible for passenger transport, said: “We are aware of the commercial decision by Regal Busways Ltd to stop operating services after Christmas.

“Officers at Essex County Council are working hard with Regal and other operators to help reduce the impact of this withdrawal on the travelling public.


“We will update the public as soon as we have any more information on the future running of these services.”

A statement on the Regal Busways website said: “We have worked hard over the years to ensure that services have remained financially viable, however they now require long term investment, which we are unable to accommodate.

“Thank you to all of the customers that have supported these services and we apologise for any inconvenience this may cause you.” Regal Busways failed to respond to the Echo’s request for comment.
 

Z12XE

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Looks like they've off loaded the 71/72 to Stephenson and the 104/106 to NIBS fro, 22/23rd Dec

The only one without a new operator shown is 322 Old Harlow to Saffron Walden School Days only service
 

Wirewiper

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That's good, it looks like they have gone for an orderly shutdown and supported attempts to find alternative operators, rather than simply abandoning everything and leaving the County Council to pick up the pieces.

It also means that staff may transfer to new operators under TUPE regulations so their jobs are secured for now.

Other parts of Regal will remain in business so I suppose they will want to protect their reputation and goodwill.
 

Z12XE

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Indeed

I'm glad the Coach part of the business is to continue, the overall boss Adrian is a good guy
 

DragonEast

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Weren't Stephensons and NIBS the former operators, and maybe next-in-line under the tenders? I still wonder if the fly in the ointment is, I believe, Regal's taking up the ECC option to take some commercial risk, designed to reduce tender costs (also on the 10 which was to be withdrawn, and now presumably will be), which wisely, perhaps, everyone else but First avoided. Would that avoid a straight transfer of the contract, even with consent? But First were big players in that market, which leaves me wondering which of the 32,46, 565, 11 and 374, and perhaps 13/14 might be the next dominoes to fall? Kudos to Stephensons, NIBS, Ensign (and even Arriva) then who stuck to their principles! And all the best to Regal with their coaching operations. As I said before plenty of ops making a decent living out of that. Local authority contracts are a thankless task, or at best a mixed blessing.

At the moment it looks like East Hanningfield (3) and Pleshey (10) might be the first sized place to lose services altogether, unless they can be incorporated within the DRT (both are fringe) or existing services change? Stephensons 16, and Firsts 13/14 contracts comes to mind which would seem to need frequency changes to keep within PVR, perhaps from hourly to 90 minutes (possible now since the X10 now does the end to end run). The southern portion of the 3 seems super-served, and I could never see the point of the new 1 (except the school services element) which as with the 322 and the 3 school element the County Council will have to take over if it's the statutory services. The Regal Services were perhaps a brave experiment in commercial school services. But why take the risk when someone else will pay you an indemnity?
 
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ashworth

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At the moment it looks like East Hanningfield (3) and Pleshey (10) might be the first sized place to lose services altogether, unless they can be incorporated within the DRT (both are fringe) or existing services change?

In my earlier posting I mentioned the fact that the Number 3 was the only bus service which serves The RHS Garden at Hyde Hall. This will be greatly missed by those wanting to visit by public transport especially during the summer months. Although the service was a bit sparse at times midweek, the 3 ran every 2 hours on Saturdays past the gardens and so Regal must have had a reasonable number of passengers between Chelmsford and Hyde Hall. I know when I used it last summer, even midweek there were about a dozen passengers got off the 11am bus from Chelmsford at Hyde Hall.
Perhaps occasional journeys on First Essex 36 route from Chelmsford to South Woodham could be routed via East Hanningfield and Hyde Hall? They could stop near to the new road entrance to Hyde Hall which is on a more direct road from South Woodham to East Hanningfield than the current stop. Just a bus every 2 hours would be sufficient.
 
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Lezlee

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Regal are starting to wind down some of their services by the end of the week.

Service 1 and 3 are going out to tender now. My money would be on First or Stephensons taking them on, although nothing has been announced. Service 10 is transferring to Arrow Taxis who provide a sizeable chunk of DRT services already in mid Essex.
 

DragonEast

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This may be where, I suspect, it starts to get interesting. Arrow were I think already lined up for the 10 before Regal agreed their revised bid in August. The problem for the rest will, I suspect, be keeping the subsidy per passenger below the Essex CC "fixed" limit of £5. Neither Stephensons nor First are stupid (though the latter may seem sometimes to test the limits of our credulity!) So I suspect some negotiation will be required, and probably chopping of routes and timetables.

The big question is RHS as people have pointed out. They benefited from a major development, which was I understand subject to a legal Transport Plan that required their best endeavours to procure a significant move in visitor transport away from the car and towards sustainable (= public) transport. That looks like it's blown to smithereens. What exactly have they done (if anything)? If Regal as it appears had trouble procuring investment, shouldn't there have been an investor on their doorstep? It also blows a gaping whole in the RHS claim to support sustainability throughout their operations. Not this one, it appears. Will anything happen? I doubt it. It's all about politics as usual.

Though if the financial case is as poor as I suspect, huge kudos to Regal in persisting as long as they did! But they don't seem to have received any help from those that should know better. I wonder where tourism features in the Essex local transport policy? Cynically, visitors don't have local votes.
 
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ashworth

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Entrance price for an adult into Hyde Hall RHS Gardens is £11 but is reduced by £3.50 to £7.50 upon presentation of a valid bus ticket. The reduction in price if you include Gift Aid is almost £4.
There is now a reminder on their website that the number 3 bus is being withdrawn from 23rd December. I presume you will still be able to get the reduced price if you get the 36 to South Woodham and walk over the fields by the footpath, although it must be approx a 2 mile walk.

I also visited the main RHS Gardens at Wisley in Surrey a couple of years ago and gained a reduced rate entry fee by presenting a bus ticket. That was also not the easiest journey by bus from the station at Thames Ditton.
 

DragonEast

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Entrance price for an adult into Hyde Hall RHS Gardens is £11 but is reduced by £3.50 to £7.50 upon presentation of a valid bus ticket. The reduction in price if you include Gift Aid is almost £4.
There is now a reminder on their website that the number 3 bus is being withdrawn from 23rd December. I presume you will still be able to get the reduced price if you get the 36 to South Woodham and walk over the fields by the footpath, although it must be approx a 2 mile walk.

I also visited the main RHS Gardens at Wisley in Surrey a couple of years ago and gained a reduced rate entry fee by presenting a bus ticket. That was also not the easiest journey by bus from the station at Thames Ditton.

Fine. But plenty of places offer reduced price admission as a commercial incentive. The point is that it appears RHS have a legal obligation at Hyde Hall. I don't know whether Wisley have, or not. And "best endeavours" is intended to restrict the argument that the obligation is unreasonable or too expensive. It should have some meaning or it's a waste of time. As public finance becomes much tighter we rely on these Obligations to fund what was once public expenditure. (Housing developers and Shopping Centres do give revenue support locally to public service buses as part of Planning Obligations, so it is done). We put our money these days into the private (and charity) sector rather than pay exorbitant taxes, so they need to step up to the plate. Or we lose the public transport options. Our choice.
I'm just not sure that a ticket price reduction for the use of an infrequent service (or even less a 2 mile walk) is going to effect a change of the preferred mode of travel from car to bus and make a material reduction in the amount of car borne visitors, which is the intent of the Obligation? Does it really affect anyone's choice about whether they use bus or car? Or is it just an incidental benefit to those who'd use (or have to use) the bus anyway? It looks too much to me like a tick box genuflection to the sustainability god rather than the generous donation in the collection plate which I suspect is required!
 
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