Detailed post from the Lib Dem candidate for Harpenden and Hitchin saying “A new timetable will be introduced which is a mix of the old timetable and the new”
“LONG POST WITH LOTS OF KEY INFO!
Today I met with the management of Govia Thameslink Railway (GTR) who run the trains to and from Harpenden. It was very interesting indeed and answered a lot of questions raised here. I have shared the concerns many of you have expressed in this group and via emails to me. So I thought I would share all the info I got and highlight the things I have pushed for. This is really just a summary.
Cllr Sam Collins
Liberal Democrats Parliamentary Candidate for Hitchin & Harpenden
So trying to be as concise as possible...
WHAT HAS GONE WRONG?
- The introduction of the new timetable has been badly implemented, Network Rail only supplied some key data to GTR 2 – 3 weeks ahead of the timetable introduction, rather than the minimum 12 weeks usually required. This has lead to issues with routing and train pathing (exactly which trains go on which tracks & when)
- There has been a driver shortage, or more specifically a shortage of drivers with the right training. All drivers must be trained on the route and the train itself
- Training drivers on the class 700 has not been a major issue but training drivers on the route has been. The 'Canal Tunnel' – the one which links between Finsbury Park and St. Pancras was not made available in adequate time
- As a result of this GTR has been rushing to train drivers on the route but there simply was not enough time (remember drivers being trained are not driving trains elsewhere)
- To try to remedy the situation there has been a reliance on 'pilot' drivers who are trained driving the core section where before handing over to drivers who still require training for that section. There are not enough of them and this has lead to the infamous 'operational incidents, ' an untrained driver will drive the southbound train to Finsbury Park, but will have to wait for a pilot driver to be available, driving a northbound train through the core to Finsbury park where they essentially swap. The time it can take if things don't all align could cause delays and cancellations.
- Driver trainers, and even Freight train drivers have been drafted in to help.
- The reduction of service at Harpenden is a direct result of the demands placed by DfT (Grayling/Johnson) and the current government. There were warnings that 'intermediate stops' like Harpenden would suffer significantly, and this was accepted but the plan was pushed ahead anyway as a result of the changes to East Midlands services (a government decision), which is why there was not a proper consultation at Harpenden.
HOW LONG WILL THIS SITUATION CONTINUE?
- The management are aware things have not gone well and are very sympathetic, indeed I met with one senior manager who himself commutes from Hertfordshire into London, so he is fully aware of the issues at the moment
- The management paid tribute to the station staff who are doing their best with a very bad situation, please remember the timetable and the current mess is not down to them.
- A timescale to when we can get back to a reliable service should become clear next week, but do not expect the service to improve significantly for some weeks yet (the exact timescale is not yet clear how long we are going to have to suffer this)
****IMPORTANT POINT*****: A new timetable will be introduced which is a mix of the old timetable and the new. This means that there is much a potential to get some key services re-instated – the advice is to lobby DfT (ie Chris Grayling – Con & Jo Johnson – Con) very hard right away. The stronger the lobbying the more likely we are to get beneficial changes seems to be a case of who shouts loudest wins.
- It was pointed out that Oliver Heald (Con - NE Herts) has been very active in lobbying and has got concessions already.
TIMETABLE ISSUES
- CHILDCARE/ADDITIONAL TRAINS: I have highlighted the issue with childcare, and that there are key service requirements both morning and evening that allow parents to drop off and pick up children and work, and that these services make the difference between whether some parents can work or not. I have highlighted those key windows and there was a lot of interest and note taking at this point, so the message may have hit home – fingers crossed but keep the pressure up.
- I have asked for an investigation into whether certain services can make additional stops at Harpenden and it seems that this may be possible but more investigation is needed, but they will definitely look into it.
- OVERCROWDING, I was planning to raise this as an issue on both the trains and the platforms, but due to the ongoing situation it is very hard to determine the difference between overcrowding due to the timetable and overcrowding due to the muddled service at the moment. It is one to monitor for now, but I highlighted the concerns that the new timetable (had it actually worked out) would cause overcrowding.
TICKETS
- I raised the issues with the Carnet tickets, it was agreed that
the ideal thing was for the Carnet package to be rolled into the 'Key' smartcard, avoiding issues with ticket gates and grumblings over filling in the relevant bit of the ticket. However it seems that DfT is not keen to make this change as potentially it could mean passengers would find more efficient (cheaper) ways to complete the journey. DfT does not want to lose any revenue. It could be argued that if people find a more cost effective way of travelling – they may travel more – thus increasing revenue. I pushed for the Carnet ticketing to be resolved as many freelancers and those with irregular working patterns benefit greatly from them (though I agreed that rolling them into the 'Key' smartcard would be the best solution)
DELAY REPAY
- I raised the issue that some people have had delay repay claims rejected because they have put in too many claims. It was agreed this was unacceptable and they will look to rectify the issue which may be down to an automated system.
FIRST CLASS
- On a semi fast or all stations Thameslink service First Class is always declassified. So if you are travelling on a non fast Thameslink train from Harpenden, all first class is declassified. This is not widely advertised.
- Permanently declassifying first class on all services is unrealistic, DfT would be extremely unlikely to approve it. While there is sympathy for the idea on shorter journeys (including Harpenden) it is not really workable as the same trains run to Cambridge, Bedford, Peterborough and Brighton where first class is in demand. It would be too complex to change the signage for each journey.
OTHER STUFF!
CLASS 700 SEATING: Seating layout on 700's was researched extensively for years. 2X2 layout generally more popular with customers than 2 x3 as people did not like sitting in middle seat, and the narrow aisle lead to people clustering in vestibules so the 2x2 layout was chosen.
DELAYS: Generally biggest cause of delays is trespassing (& suicides)
CLARIFICATION – Moorgate is a London Terminal, but not 'London Thameslink'
(signing off again)
Cllr Sam Collins
Liberal Democrats Parliamentary Candidate for Hitchin & Harpenden”