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Season Ticket & Cancelled Train - Refund?

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Brucey

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Earlier in the week, my usual train was cancelled. I waited for the next one, resulting in a 43 minute delay, which I claimed Delay Repay for.

However, had I decided not to travel and work from home that day, what would my refund rights be?

I hold a monthly season ticket and the TOC in question is SWR, but I purchased the ticket from GWR.
 
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laird

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SWR Delay Repay should result in a refund based on the delay incurred, they assume you took the next available train unless you say otherwise. The form is on the SWR webpage
 

Adlington

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had I decided not to travel and work from home that day, what would my refund rights be?
Are you actually entitled to a part-refund of a season ticket if you decide not to travel on a particular day? Holiday, sickness, strike, work from home - that's not the TOC's fault ....
 

Brucey

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Are you actually entitled to a part-refund of a season ticket if you decide not to travel on a particular day? Holiday, sickness, strike, work from home - that's not the TOC's fault ....
But if I had gone to the station with all intentions of going to London, but the train was cancelled and decided it wasn't worth my while waiting for the next one (e.g. because I've already missed my meeting, so it's pointless actually going into the office), I am wondering what would happen then? Should I claim DR, or just consider that I wasted £16 on that day's season ticket?

Section 30 of the NRCoT seems to cover it, but makes no mention of season tickets.
 

ainsworth74

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Are you actually entitled to a part-refund of a season ticket if you decide not to travel on a particular day? Holiday, sickness, strike, work from home - that's not the TOC's fault ....

If the reason for not travelling is nothing to do with the Railway (i.e. such as you being on holiday, or ill, or working from home) then I would agree but if you choose not to travel due to disruption? I'm not sure it's quite so clear. On any other type of ticket (such as a walk-up or Advance) if you choose not to travel when the service is disrupted you are entitled to a refund if you choose not to travel. The NRCoT says:

30. Your right to a refund if your train is disrupted and you choose not to travel

30.1. If the train you intended to use is cancelled, delayed, or your reservation will not be honoured, and you decide not to travel, you may return the unused Ticket to the original retailer or Train Company from whom it was purchased, where you will be given a full refund with no administration fee being charged.

This Condition applies to all Tickets, including Tickets (such as advance Tickets) that are otherwise non-refundable, and also applies if you have begun your journey but are unable to complete it due to delay or cancellations and return to your point of origin

Indeed it actually says "This Condition applies to all Tickets"!

However I'm not sure what the "refund" would be in this case. I'm assuming that the OP wishes to continue to carry on using their season ticket so they can't apply for a refund of the whole ticket (like you would with say an AP if you abandoned your journey due to disruption). My gut feeling is that this scenario wasn't really thought about when the NRCoT was drafted so doesn't actually cover it.

That being said I do wonder if such a claim would fall over on the "unused" requirement. Presumably the season ticket has been used for travel on previous occasions which would, to my mind, mean that Condition 30 could not be activated even if it hasn't been used on the day that a passenger was intending to travel and then didn't due to disruption.

My suggestion to the OP would be to write to the relevant TOC, enclosing a picture/photocopy of the season ticket and explain what happened and ask that they consider what compensation is due. I suspect it will just be treated under their Delay Repay scheme but you never know!
 

boxy321

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My monthy PTE season ticket is calculated based on 40 journeys a month (4 weeks X 5 days X 2 journeys). Forgetting the bus/tram side of things, if a train is cancelled that I was legitimately waiting to catch, I can claim and eventually get a cheque through the post for about 50p to two quid.
 

Brucey

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My monthy PTE season ticket is calculated based on 40 journeys a month (4 weeks X 5 days X 2 journeys). Forgetting the bus/tram side of things, if a train is cancelled that I was legitimately waiting to catch, I can claim and eventually get a cheque through the post for about 50p to two quid.
SWR also use the calculation of 40 journeys for Delay Repay, so I assume that is how a refund would be calculated. Slightly more than £2 in my case.
 
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