I accept there is only so much you can do and no i don't want to be lied to. BUT if a member of staff comes over as genuine i will give him more respect than someone who treats me as a moroon.
I could give you 2 examples but as we are going off topic, i won't.
The only thing i will say is that i have been around railways nearly 50 years now so i know a bit more than the average punter but not enough to drive a 700, lol.
As for getting no back up from your employer, thats where the union should come in tbh.
I fear unions are less powerful than people believe. Can you imagine the reaction if exasperated platform staff went on strike? Who would sympathise? I wouldn’t want their job.