Silverdale
Member
- Joined
- 14 Apr 2018
- Messages
- 522
I have read several of the threads which discuss customers' woes in making delay repay claims. While I have every sympathy for customers who on the face of it are entitled to compensation but are having trouble obtaining it, their difficulties leave me wondering why delay repay is structured as it is?
As I understand it, the premise of delay repay is twofold. First, that customers should be compensated when their journeys are delayed and second, that the payments should incentivize the railway industry to reduce the consequential financial loss, by reducing the incidence of delays.
On the first part, regarding customers, the general rule with compensation is that it's commensurate with the loss or injury suffered, but that's not how delay repay works.
All customers arriving X minutes late at a particular destination station - Derby, say - suffer the same loss, namely; their ability to spend a particular X minutes of their lives in that city. If there is to be compensation paid for this loss of X minutes in Derby, surely it should be paid in equal amount to all who have suffered it?
On the second part, is there any evidence that the delay minutes suffered by the average customer has reduced since delay repay was introduced? Does delay repay actually work to incentivize the railway to reduce delays over and above the other incentives there are to do that?
Is delay repay fit for purpose?
As I understand it, the premise of delay repay is twofold. First, that customers should be compensated when their journeys are delayed and second, that the payments should incentivize the railway industry to reduce the consequential financial loss, by reducing the incidence of delays.
On the first part, regarding customers, the general rule with compensation is that it's commensurate with the loss or injury suffered, but that's not how delay repay works.
All customers arriving X minutes late at a particular destination station - Derby, say - suffer the same loss, namely; their ability to spend a particular X minutes of their lives in that city. If there is to be compensation paid for this loss of X minutes in Derby, surely it should be paid in equal amount to all who have suffered it?
On the second part, is there any evidence that the delay minutes suffered by the average customer has reduced since delay repay was introduced? Does delay repay actually work to incentivize the railway to reduce delays over and above the other incentives there are to do that?
Is delay repay fit for purpose?
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