What are you on about? Who are you referring to?
Did you read the post above yours? Your reply makes no sense in relation to it. Did you mean to quote someone else else?
I really find your anti passenger attitude quote staggering for a retailer. Are your employer and your customers aware of your anti-passenger views?
It is challenging to purchase your ticket before boarding if the ticket office is closed and the TVM is on the other platform and you've arrived with little time to spare.
As Bob Dylan said " the times they are a changing". Is it the policy or the implementation of the policy that Northern Rail users don't like? I often detect undertones that it's the policy itself that posters don't like, so naturally the implementation is to be moaned about, criticised and belly ached at. Like any major change people do need to get use to it.
However it's the actions of your work colleagues, friends, family and neighbours in outright fare dodging, short faring, pay when challenged that has allowed the DFT and Northern to implement the policy and its (not always perfect) implementation. The reality is there's been an obvious problem asking for a solution. What solutions were the critical posters on here putting forward prior to the award of the franchise? Or maybe some of them were happy to have an occasional free ride?
You are all suffering because of the consequences of the actions of other passengers I'm afraid. And of course the technology is the way forward brigade have helped the policy by allowing people to buy tickets to download on their mobile phones so the operator can gamble on increasing percentages doing so so they don't have to invest in station facilities.
Something similar is coming to South Wales. At least we can smooth some of the rougher edges by looking at the Northern experience. The TVM's will all be on the Cardiff bound platform for instance.